Director, GIC Ops Excellence: AI-Driven Sales Compensation

Salesforce; San Francisco (CA); On-site; USD 164,000 - 285,300; Full time

Job summary

Salesforce seeks a Director for GIC Operations Excellence to build and lead a new high-impact team driving modernization of incentive compensation operations. You will shape strategy, spark AI-enabled improvements, and partner across Sales, Finance, HR, and Technology to deliver world-class support for 39,000 sellers.

The role blends operational leadership, data analytics, and process engineering to reduce manual effort and accelerate decision-making, while building scalable infrastructure and a

Qualifications

• 10+ years of incentive compensation operations, strategy, or technology.
• 3+ years of people management or team leadership.
• Deep understanding of incentive compensation operations, systems, and/or sales compensation design.
• Proven track record of process improvements that reduced manual effort or increased accuracy.
• Strong experience with data and analytics to drive insights; familiarity with BI tools.
• Hands-on interest in AI and automation technologies for sales compensation or finance operations.
• Excellent project management and ability to handle cross-functional programs.
• Strong executive communication skills and ability to influence senior stakeholders.
• Salesforce product experience (Spiff/ICM, Tableau, CRM) is a plus.

Responsibilities

• Own strategic vision and hands-on execution of operational transformation for the GIC Ops Excellence team.
• Diagnose friction in GIC workflows and build a prioritized improvement roadmap.
• Partner with GIC functions and cross-functional teams to align priorities and resources.
• Move from ideas to pilots, programs, and durable operating infrastructure.

Skills

Incentive compensation operations

People management

Operations strategy

Process transformation

Process mapping

Data & analytics

AI & automation

Project management

Executive communication

Tools

Tableau

Spiff/ICM

Salesforce CRM

Job description

Salesforce seeks a Director for GIC Operations Excellence to build and lead a new high-impact team driving modernization of incentive compensation operations. You will shape strategy, spark AI-enabled improvements, and partner across Sales, Finance, HR, and Technology to deliver world-class support for 39,000 sellers.

The role blends operational leadership, data analytics, and process engineering to reduce manual effort and accelerate decision-making, while building scalable infrastructure and a