Director / General Manager / Team Leader / Sales Manager

KidStrong of Macleod Trail; West Chester (Chester County); On-site; USD 125,000 - 150,000; Full time

Job summary

An exciting opportunity awaits at a rapidly growing franchise dedicated to shaping kids' futures! As a General Manager, you will lead a passionate team, engage with families, and drive the success of the center. If you are a high-energy, organized leader with a knack for communication and a love for working with children, this role is perfect for you. You will not only oversee daily operations but also create a fun and motivational environment for both staff and kids. Join us in making a lasting impact on children's lives while enjoying competitive benefits and opportunities for advancement!

Benefits

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Qualifications

• High-energy leader with excellent communication and customer service skills.
• Experience in management and ability to work flexible hours.

Responsibilities

• Oversee center operations and ensure sales goals are met.
• Lead and train coaches while engaging with the community.

Skills

Leadership

Communication Skills

Customer Service

Sales Experience

Team Management

Flexibility

CPR Certification

Organizational Skills

Education

Previous Management Experience

Tools

CRM Software

Job description

Benefits:

1. Bonus based on performance
2. Competitive salary
3. Employee discounts
4. Flexible schedule
5. Opportunity for advancement
6. Paid time off
7. Training & development

WHAT IS KIDSTRONG?

At KidStrong, we help parents build stronger, smarter, more athletic kids. We help parents discover their child’s superpowers and build future-ready kids who are confident making friends, running the playground, and raising their hands high in the classroom. In other words… we shape them to Win at Life!

Here in West Chester, we are rapidly growing and looking for talented, enthusiastic professionals who are passionate, energetic, and excited to engage with parents and kids and make an impact on their lives.

THE ROLE & SCHEDULE

The KidStrong General Manager will focus on developing a team of coaches, training, and member experience. The ideal candidate must be comfortable speaking to parents/guardians regarding “the why” behind the KidStrong curriculum and have experience in leading a team.

JOB QUALIFICATIONS

1. High-energy, hyper-organized, passionate leader
2. Self-motivated and hungry to meet and beat goals
3. Ability to work a flexible schedule, including at least evenings (last class ends at 7 pm) and weekends (at least 1 weekend morning)
4. Passion for working with people
5. Excellent verbal and written communication skills
6. Ability to lead a team and drive for excellence
7. Strong work ethic, integrity, and professional demeanor
8. Previous experience in management
9. CPR certification is a plus
10. Positive, motivating, and effective interpersonal communication skills
11. Customer service experience
12. Sales experience in selling memberships is a plus

DIRECTOR RESPONSIBILITIES

1. Oversee Center
2. Ensure sales goals are met
3. Effectively utilize a CRM and sales systems
4. Lead and train leadership team and coaches
5. Oversee marketing plans
6. Engage with the community
7. Drive revenue streams of the business
8. Make sales phone calls, respond to emails, and generate new business
9. Manage existing memberships
10. Achieve Director Certification through the HQ Training and Certification team
11. Build and maintain relationships with KidStrong families
12. Continuously assess and document performance of coaches
13. Onboard, manage, train, and evaluate coaching candidates
14. Monitor staffing levels and recruit future talent
15. Attend monthly HQ programming rollout
16. Lead team meetings and support center-level initiatives
17. Complete daily administrative tasks including membership management and reporting of daily KPIs
18. Manage center-level stock of inventory and supplies
19. Manage expenses and overall profitability of centers
20. Ensure daily, weekly, and monthly cleaning and maintenance of the center
21. Maintain a dynamic, fun, motivational environment
22. Provide effective decision-making regarding customer service issues
23. Flexibility to shift hours as needed
24. Execute lead generation and marketing strategies to increase sales
25. Provide and maintain the highest level of customer service
26. Work closely with Assistant Manager and Area Developer
27. Schedule and assist in the execution of community events

Performance-based bonuses allow for unlimited potential! Career development and paid training are also available!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.