Director-Franchise Operations

UFC GYM; Hendersonville (TN); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Paid time off

Training & development

Wellness resources

Job summary

UFC GYM is seeking a Director of Franchise Operations to partner with domestic franchise owners, drive revenue growth, and uphold brand standards. The role requires strategic coaching, financial oversight, and strong operational support across the UFC GYM system.

Travel to franchise locations is required, with regular in-market visits and leadership of calls with the team to optimize performance and profitability.

Qualifications

• Bachelor’s degree preferred or 5–7 years equivalent business experience.
• 5–7+ years of multi-unit operations or General Manager experience.
• Strong financial acumen and KPI analysis skills.
• Proven leadership and relationship-building abilities.
• Advanced communication skills (written and verbal).
• Strong Microsoft Office skills (Excel proficiency preferred).
• Ability to travel extensively.

Responsibilities

• Drive franchise development and market expansion strategy for UFC GYM locations.
• Lead monthly Sales and Operations Review calls focusing on KPI performance and revenue growth.
• Oversee franchise website strategy with Marketing and Digital teams to optimize performance and conversions.
• Review quarterly financial statements for all non-MSA franchise locations for transparency and growth opportunities.
• Serve as primary liaison and strategic advisor to Franchise Owners.
• Conduct weekly check-ins and monthly performance reviews.
• Analyze KPIs and financials to identify growth opportunities.
• Support new club development including site approvals and SWOT analysis.
• Conduct regular in-market visits to ensure operational excellence and brand compliance.
• Provide coaching to improve sales, membership growth, EBITDA, and efficiency.
• Promote vendors and manage rebates and revenue-share programs.
• Support franchise training, pre-sale, and grand opening initiatives.

Skills

Multi-unit operations

Financial analysis

Leadership

Communication skills

Travel readiness

Microsoft Office

Education

Bachelor's degree or 5–7 years experience

Tools

Microsoft Office

Job description

General Summary

The Director of Franchise Operations serves as the primary operational partner to domestic franchise owners across the UFC GYM system. This role drives revenue growth, ensures brand standard execution, and strengthens franchise relationships through strategic coaching, financial oversight, and operational support. The Director works closely with Franchise Owners to optimize performance, improve profitability, and maintain system-wide consistency. Periodic travel and in-market club visits are required. This job requires to travel to every franchise as well as leading calls with the team.

Benefits

• Paid time off
• Training & development
• Wellness resources

We empower the fighting spirit in you!

Key Responsibilities

• Drive business development for new franchise and MSA (Managed Service Agreement) club locations by partnering with prospective and existing owners on market expansion strategy, site selection, financial viability, and operational readiness within the UFC GYM system.
• Lead and facilitate monthly Sales and Operations Review calls focused on KPI performance, revenue growth, operational execution, and strategic alignment across the system.
• Oversee website strategy for all Franchise and MSA clubs to ensure alignment with brand standards and revenue objectives. Partner with Marketing and Digital teams to optimize club-level website performance, user experience, and conversion funnels.
• Collect, organize, and analyze quarterly financial statements (P&L, balance sheet, and supporting documentation) for all non-MSA franchise locations. Ensure accurate reporting, financial transparency, and proactive identification of performance trends, risks, and growth opportunities across the system.
• Serve as the primary liaison and strategic advisor to Franchise Owners
• Conduct weekly check-ins and lead structured monthly performance reviews
• Analyze KPIs and financial statements (P&L, balance sheet) to identify growth opportunities
• Support new club development including site approvals, territorial mapping, and SWOT analysis
• Conduct regular in-market visits to ensure operational excellence and brand compliance
• Provide coaching to improve sales, membership growth, EBITDA, and operational efficiency
• Partner with Marketing and Digital teams to optimize website performance and revenue generation
• Promote approved vendors and manage vendor rebate and revenue share programs
• Support franchise training, pre-sale, and grand opening initiatives
• Lead website strategy for all Franchise and MSA (Managed Service Agreement) clubs to ensure alignment with brand standards and revenue objectives.
• Partner with Marketing and Digital teams to optimize club-level website performance, enhance user experience, and improve conversion rates to drive revenue growth.

Collect, review, and analyze quarterly financial statements (P&L, balance sheet, and supporting documentation) for all non-MSA franchise locations, ensuring accurate reporting, financial transparency, and proactive identification of performance trends, risks, and growth opportunities across the system.

Protect and uphold UFC GYM brand standards across all channels, ensuring consistency in execution, messaging, and member experience.

Qualifications

• Bachelor’s degree preferred or 5–7 years equivalent business experience
• 5–7+ years of multi-unit operations or General Manager experience
• Strong financial acumen and KPI analysis skills
• Proven leadership and relationship-building abilities
• Advanced communication skills (written and verbal)
• Strong Microsoft Office skills (Excel proficiency preferred)
• Passion for fitness and alignment with the UFC GYM brand
• Ability to travel extensively

Physical Requirements

• While performing the duties of this job, the employee is regularly required to stand for up to 8 hours. The employee occasionally sits, walks, kneels and reaches with hands and arms.
• Occasionally required to lift and/or move up to 10 lbs.

Flexible work from home options available.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.