Director, Field Service - Enterprise

Charter Communications; Town and Country (MO); On-site; USD 140,000 - 190,000; Full time

Job summary

Charter Communications is seeking a Field Service Director to lead fulfillment operations from node to home, driving standardized practices and quality improvements across residential and commercial services.

You will develop a high-performing leadership team, manage contract labor, and oversee budgeting and regulatory compliance, shaping reliability and performance in the field.

Qualifications

• Bachelor's degree in electronic engineering or equivalent.
• 8+ years of technical experience in field/service-related roles.
• 5+ years of project management experience.
• Knowledge of FCC compliance reports, rules and regulations.
• Understanding of OSHA rules and regulations for federal and state levels.
• Ability to supervise and motivate teams and manage multiple projects.

Responsibilities

• Develop and mentor a high-performing leadership team to drive results and growth.
• Direct fulfillment, service, dispatch and workforce management activities.
• Oversee budgeting, expenditures and data for capital planning.
• Ensure compliance with corporate policies and regulations.
• Interface with utilities, vendors and government agencies.
• Lead succession planning and staff development.

Skills

Leadership

Project management

Vendor management

FCC compliance

OSHA compliance

Network knowledge

Problem solving

Strategic thinking

Education

Bachelor's degree in electronic engineering or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

We're seeking a strategic leader with a passion for operational excellence and service delivery to manage fulfillment operations from node to home across your area. As a Field Service Director at Spectrum, you'll drive standardized practices and champion quality improvements for both residential and commercial customers. Your leadership will directly shape the reliability and performance of our field services, making a lasting impact on our customers and communities.

How You'll Make an Impact

• Develop and mentor a high-performing leadership team to drive results and growth
• Lead innovative work teams to deliver exceptional customer experiences
• Manage contract labor performance, define scope of work and provide continuous feedback
• Direct your teams on fulfillment, service, fault rate reduction, plant security, dispatch and workforce management
• Implement and track quality improvements across your region
• Ensure compliance with corporate policies, federal regulations and franchise requirements
• Oversee budgeting, approve expenditures and provide data for capital planning
• Maintain strong relationships with utilities, vendors, contractors and government agencies
• Translate priorities into actionable objectives and participate in policy development
• Lead succession planning, staff development and performance reviews
• Interface with dispatch and workforce management to enhance service delivery
• Consult with senior management to plan for technical aspects and implement new technologies
• Direct installation and system maintenance projects while ensuring FCC regulation compliance

Working Conditions

• Office-based environment
• Travel required

What You'll Bring to Spectrum

Required Qualifications

Education

• Bachelor's degree in electronic engineering or equivalent

Experience

• 8+ years of technical experience
• 5+ years of project management experience

Skills

• Ability to handle multiple projects and tasks
• Ability to make decisions and solve problems under pressure
• Ability to supervise and motivate others
• Ability to use personal computer and software applications such as word processing and spreadsheets
• Knowledge of FCC compliance reports, rules and regulations
• Understanding of applicable local and state rules and regulations
• Understanding of OSHA rules and regulations for both federal and state levels
• Knowledge of Spectrum products and services

Preferred Qualifications

Experience

• 5+ years of technical management experience

Skills

• Advanced knowledge of HFC and IP Networks
• Relevant industry and vendor-specific certifications and training

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Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.