Director, Field Service

Spectrum; Town and Country (MO); On-site; USD 120,000 - 180,000; Full time

Job summary

Spectrum is seeking a Field Service Director to lead fulfillment operations from node to home across the Missouri area, driving standardized practices and service delivery for residential and commercial customers.

You will develop a high-performing leadership team, manage contract labor, oversee budgeting, ensure regulatory compliance, and partner with utilities, vendors and government agencies to improve quality and reliability.

Qualifications

• Bachelor’s degree in electronic engineering or equivalent.
• 8+ years of technical experience.
• 5+ years of project management experience.

Responsibilities

• Develop and mentor a high-performing leadership team to drive results and growth.
• Lead innovative work teams to deliver exceptional customer experiences.
• Manage contract labor performance, define scope of work and provide continuous feedback.
• Direct fulfillment, service, fault rate reduction, plant security, dispatch and workforce management.
• Implement and track quality improvements across your region.
• Ensure compliance with corporate policies, federal regulations and franchise requirements.
• Oversee budgeting, approve expenditures and provide data for capital planning.
• Maintain strong relationships with utilities, vendors, contractors and government agencies.
• Translate priorities into actionable objectives and participate in policy development.
• Lead succession planning, staff development and performance reviews.
• Interface with dispatch and workforce management to enhance service delivery.
• Consult with senior management to plan for technical aspects and implement new technologies.
• Direct installation and system maintenance projects while ensuring FCC regulation compliance.

Skills

Leadership

Project management

FCC compliance

Workforce management

Budgeting

Quality improvement

Vendor relations

Policy implementation

Education

Bachelor’s degree in electronic engineering or equivalent

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

We’re seeking a strategic leader with a passion for operational excellence and service delivery to manage fulfillment operations from node to home across your area. As a Field Service Director at Spectrum, you’ll drive standardized practices and champion quality improvements for both residential and commercial customers. Your leadership will directly shape the reliability and performance of our field services, making a lasting impact on our customers and communities.

How You’ll Make an Impact

• Develop and mentor a high-performing leadership team to drive results and growth
• Lead innovative work teams to deliver exceptional customer experiences
• Manage contract labor performance, define scope of work and provide continuous feedback
• Direct your teams on fulfillment, service, fault rate reduction, plant security, dispatch and workforce management
• Implement and track quality improvements across your region
• Ensure compliance with corporate policies, federal regulations and franchise requirements
• Oversee budgeting, approve expenditures and provide data for capital planning
• Maintain strong relationships with utilities, vendors, contractors and government agencies
• Translate priorities into actionable objectives and participate in policy development
• Lead succession planning, staff development and performance reviews
• Interface with dispatch and workforce management to enhance service delivery
• Consult with senior management to plan for technical aspects and implement new technologies
• Direct installation and system maintenance projects while ensuring FCC regulation compliance

Working Conditions

• Office-based environment
• Travel required

Required Qualifications

Education

• Bachelor’s degree in electronic engineering or equivalent

Experience

• 8+ years of technical experience
• 5+ years of project management experience

Skills

• Ability to handle multiple projects and tasks
• Ability to make decisions and solve problems under pressure
• Ability to supervise and motivate others
• Ability to use personal computer and software applications such as word processing and spreadsheets
• Knowledge of FCC compliance reports, rules and regulations
• Understanding of applicable local and state rules and regulations
• Understanding of OSHA rules and regulations for both federal and state levels
• Knowledge of Spectrum products and services

Preferred Qualifications

Experience

• 5+ years of technical management experience

Skills

• Advanced knowledge of HFC and IP Networks
• Relevant industry and vendor-specific certifications and training

• Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.