Director, Field AI Capabilities & Global Impact

Merck; North Wales (Montgomery County); Hybrid; USD 173,000 - 273,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) retirement benefits

Paid holidays and vacation

Job summary

Merck seeks a strategic Director, Field AI Capabilities to define and deliver an integrated portfolio of AI-enabled capabilities for field-based teams across US and International Markets. You will translate field and business needs into scalable, compliant AI products to enhance planning, insights, and customer engagement.

Reporting to the Executive Director, Intelligent Personal Engagement, this role partners across Technology, Data & Analytics, Commercial Operations, Sales, Marketing, Medical,

Qualifications

• 10+ years of experience in digital, data, analytics, AI, product management, commercial technology, or commercial operations, with leadership supporting field-based organizations.
• Proven ability to set strategy and lead end-to-end delivery of an AI or digital product portfolio, balancing user value, speed, quality, scalability, cost, compliance, and risk.
• Demonstrated experience designing, developing, launching, or scaling AI-enabled products, including generative AI, copilots, intelligent recommendations, automation, or decision‑support capabilities.
• Strong understanding of responsible AI, data governance, privacy, security, model and content quality, human oversight, and monitoring in a regulated environment.
• Experience operating across US and International Markets and scaling global capabilities while accommodating local business, regulatory, language, and customer‑engagement requirements.
• Excellent executive communication, influence, and stakeholder‑management skills, with the ability to align senior leaders and multidisciplinary teams around clear priorities and decisions.
• Demonstrated people leadership and talent‑development capability, including effective management of employees, contractors, vendors, budgets, and strategic partnerships.
• Strong customer orientation and experience leading change management, training, field enablement, and adoption measurement for enterprise capabilities.
• Knowledge of Agile and product operating models, with the ability to convert complex business and technical concepts into clear roadmaps, narratives, recommendations, and action.

Responsibilities

• Own the Field AI Capabilities vision, strategy, and multi-year roadmap for US and International Markets, aligning investments and priorities to enterprise commercial objectives and market needs.
• Serve as a strategic partner to field, commercial, and market leadership, translating business challenges and user needs into a prioritized portfolio of high-value AI use cases and measurable outcomes.
• Lead end-to-end product management for field AI capabilities, from discovery and experience design through development, launch, lifecycle management, and value realization.
• Build a scalable global capability model that balances common platforms, reusable components, and standards with the regulatory, operational, language, and customer‑engagement needs of individual markets.
• Partner with Technology, Data & Analytics, Commercial Operations, Sales, Marketing, Market Access, Medical, Privacy, Legal, and Compliance to deliver secure, reliable, and compliant AI solutions.
• Establish product, data, and responsible AI governance, including decision rights, human oversight, model and content quality, risk controls, monitoring, issue management, and lifecycle standards.
• Drive adoption and sustained behavior change through user‑centered design, field co‑creation, communications, training, support, and continuous feedback across markets.
• Define and track portfolio KPIs, including adoption, user satisfaction, productivity, quality, cycle time, customer‑engagement impact, business value, cost, and risk; communicate progress and decisions to senior stakeholders.
• Lead and develop a high‑performing, multidisciplinary team of employees, contractors, and strategic partners, fostering accountability, innovation, inclusion, and strong product‑management practices.
• Monitor emerging AI, field enablement, and customer‑engagement trends; evaluate and scale differentiated capabilities while maintaining disciplined investment, architecture, governance, and vendor management.

Skills

Business Decisions

Business Models

Competency Development

Customer Centricity

Customer Engagement

Customer Management

Enterprise Leadership

Executive Leadership

Executive Presence

Field Services

Machine Learning (ML)

Measurement Analysis

Operating Models

Portfolio

Program Management

Product Delivery

Product Management

Risk Management

Stakeholder Management

Stakeholder Relationship Management

Strategic Alignment

Strategic Alliances

Strategic Leadership

Use Cases

Education

Bachelor's or Master's degree in a relevant field

Job description

Merck seeks a strategic Director, Field AI Capabilities to define and deliver an integrated portfolio of AI-enabled capabilities for field-based teams across US and International Markets. You will translate field and business needs into scalable, compliant AI products to enhance planning, insights, and customer engagement.

Reporting to the Executive Director, Intelligent Personal Engagement, this role partners across Technology, Data & Analytics, Commercial Operations, Sales, Marketing, Medical,