Director, Field Access & Integrated Account Management

Ferring Pharmaceuticals SA; Parsippany-Troy Hills (NJ); Híbrido; USD 118 000 - 219 000; Tempo integral

Resumo da oferta

Ferring in Parsippany, New Jersey seeks an Associate Director, Field Access and Account Management to lead the Commercial Learning & Development COE and develop account management capabilities across KAM, FRM, and NAD roles.

The role focuses on integrated account management, market access fluency, and readiness for product launches, with a hybrid work model and a broad leadership view across sales, market access, and compliance.

Qualificações

• Bachelor's degree required; advanced degree preferred.
• 8+ years of experience across Key Account Management, Field Reimbursement, National Accounts, Sales Leadership, Market Access, Commercial Learning & Development, or related disciplines.
• Experience supporting Key Account Managers, Field Reimbursement Managers, National Account Directors, or Market Access teams in a L&D capacity.
• Demonstrated experience developing or implementing account management frameworks, operating models, development programs, or capability strategies that improve business performance.
• Strong understanding of customer engagement, account planning, reimbursement, payer dynamics, specialty pharmacy, buy-and-bill, and healthcare market access environments.
• Experience leading complex cross-functional initiatives and influencing stakeholders without direct authority.
• Proven ability to establish frameworks, governance processes, operating disciplines, or capability initiatives within highly matrixed organizations.
• Strong business acumen, strategic thinking, systems orientation, and stakeholder management skills.
• Excellent communication, facilitation, consulting, and change leadership capabilities.

Responsabilidades

• Lead the implementation of Ferring's Integrated Account Management framework and tools to ensure consistency in account management while enabling flexibility to address business-unit-specific needs.
• Establish a shared operating discipline that includes common language, coordinated planning, role clarity, goal alignment, and standardized ways of working across customer-facing roles.
• Identify opportunities to strengthen collaboration and execution across sales, market access, field reimbursement, and account management teams.
• Partner with Compliance and functional leaders to ensure role clarity and coordinated account engagement practices support effective execution within applicable policies and role boundaries.
• Lead the reimbursement and access curriculum strategies across business units, establishing consistent priorities and development approaches for Field Reimbursement Managers.
• Build and strengthen core FRM capabilities across reimbursement and patient access, including buy-and-bill, specialty pharmacy, payer dynamics, reimbursement processes, and healthcare system navigation.
• Partner with Market Access, Marketing, Sales team, and BU Learning Leads to create and translate a curriculum strategy into role-specific knowledge and skill experiences to strengthen market access fluency across commercial field roles.
• Support development of FRM capabilities in identifying access barriers, navigating reimbursement challenges, and effectively partnering with customers and internal stakeholders to support resolution.
• Promote understanding of healthcare system structures, decision-making processes, care delivery models, and access pathways to strengthen strategic customer engagement and account management effectiveness.
• Monitor industry best practices and benchmarks related to executive stakeholder engagement, health system navigation, enterprise account management, and market access capabilities to inform future implementation priorities.
• Represent Ferring in internal and external forums related to account management, reimbursement, market access, and customer engagement excellence.
• Partner with Business Unit Learning Leads, Commercial Capabilities, Management Effectiveness and Development, Insights and Learning Technology, and Sales leaders to establish feedback mechanisms to capture field insights and emerging capability needs to inform future development priorities and effectiveness.
• Develop communication strategies, implementation plans, and change management approaches that support successful adoption of account management framework and tools.
• Serve as a trusted advisor on account management effectiveness, operating disciplines, and customer engagement best practices.

Conhecimentos

Key Account Management

Market Access

L&D

Stakeholder management

Cross-functional collaboration

Leadership

Formação académica

Bachelor's degree

Advanced degree

Descrição da oferta de emprego

Ferring in Parsippany, New Jersey seeks an Associate Director, Field Access and Account Management to lead the Commercial Learning & Development COE and develop account management capabilities across KAM, FRM, and NAD roles.

The role focuses on integrated account management, market access fluency, and readiness for product launches, with a hybrid work model and a broad leadership view across sales, market access, and compliance.