Director-Family Services-Legacy of Hope

UAB Medicine; Birmingham (AL); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Educational assistance

Generous paid time off

Parental leave

PSLF program eligibility

Job summary

Legacy of Hope is seeking a Director of Family Services to lead the department and ensure high-quality, compassionate care for donor families.

The role emphasizes staff development, operational excellence, and alignment with organizational priorities. The director will liaison with hospitals, coordinate improvement initiatives, and support QAPI and compliance efforts across the service area.

Qualifications

• Bachelor’s degree and four (4) years experience in an organ procurement organization (OPO) or tissue recovery agency, or at least three (3) years in a clinical leadership role with direct oversight of clinical operations, staff, performance, and strategic initiatives required.
• Demonstrated experience in family engagement, authorization processes, and customer relationship management required.
• Advanced degree in nursing, public relations, business or healthcare administration preferred.

Responsibilities

• Lead and oversee the Family Services Department.
• Ensure high-quality, compassionate care to donor families.
• Collaborate with QAPI and BI leaders to meet goals and compliance.
• Serve as liaison to donor hospitals and share best practices for authorization outcomes.
• Act as administrator on call as necessary.

Skills

Leadership

Regulatory knowledge

Performance improvement

Stakeholder engagement

Education

Bachelor’s degree

Advanced degree preferred

Tools

CRM systems

Job description

Position Overview

Shifts: Full-time

Schedule: Monday-Friday Day Shift, with possible call days.

Benefits and perks available for eligible positions include: robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more.

Job Highlights

Legacy of Hope is a nonprofit organ procurement organization (OPO) serving more than five million people throughout Alabama. Together with our community, Legacy of Hope saves lives through organ and tissue donation, honors the legacy and generosity of donors, and supports donor families in their time of need. Legacy of Hope serves two transplant centers in Alabama: UAB Hospital and Children's of Alabama. The primary work location for this Legacy of Hope role is the Daniel Building.

Job Description

The position is responsible for the leadership and oversight of the Family Services Department. The Director, Family Services will ensure delivery of high-quality, compassionate care to donor families while leading efforts resulting in optimal donation authorization outcomes. They will focus on staff development, operational excellence, performance accountability, and aligning daily Family Services operations with organizational priorities. The Director will serve as liaison between Quality and BI department leadership to lead the family services department’s efforts on performance excellence and compliance with internal policies and external regulations. This candidate will act as primary family services senior leadership contact for donor hospitals throughout the donation service area (DSA) and region to facilitate sharing of best practices that focus on increasing the number of potential LoH donors being authorized. The Director, Family Services will collaborate with LoH CEO, COO, directors, and managers throughout the organization to develop strategic goals (both short and long-term), identification of performance improvement opportunities, and strategic action plans so that QAPI and strategic department goals are achieved and exceeded. This position will also perform administrator on call responsibilities as necessary.

Qualifications

Bachelor’s degree and four (4) years experience in an organ procurement organization (OPO) or tissue recovery agency, or at least three (3) years in a clinical leadership role or management role with direct oversight of clinical operations, staff, performance, and strategic initiatives required. Demonstrated experience in family engagement, authorization processes, and customer relationship management required. Work experience may NOT substitute for education requirement. Extensive experience with and knowledge of OPO operations, regulatory standards and industry best practices may substitute for the formal leadership requirement. Advanced degree in nursing, public relations, business or healthcare administration preferred. Current license/certification in respective field if applicable.

Why Work at UAB Medicine

We are UAB Medicine, Alabama’s largest and most comprehensive health system, recognized nationally for delivering world-class patient care, pioneering research, and cutting-edge medical education. We proudly serve more than 1.2 million patients each year – from every county in Alabama, all 50 states, and many countries around the world. Our network spans numerous hospitals, emergency departments, many other sites of care, and a team of over 2,000 physicians. Our key facilities include UAB Hospital – ranked the No. 1 hospital in Alabama by U.S. News & World Report and home to the state’s first ACS-verified Level I adult trauma center and only Magnet-designated hospital – along with UAB Hospital-Callahan Eye and five UAB St. Vincent’s hospitals serving central Alabama.

UAB Medicine offers careers across a wide range of practice environments, from our internationally renowned academic medical center and award-winning community hospitals to our primary and specialty care clinics across the state. Whether you’re seeking the fast-paced learning environment of a tertiary care setting or the close-knit environment of a community facility, there’s a place for you on our team where you can become part of a mission-driven organization committed to delivering life-changing care. With nearly every medical specialty represented and unlimited opportunities for growth, you’ll find the right fit for your skills and career goals. We care for you by offering comprehensive, industry-leading benefit packages to support the individual preferences and circumstances of our diverse staff