Director, EX Innovation

Equinix; Chicago (IL); On-site; USD 200,000 - 300,000; Full time

Benefits offered by this job

Employee Assistance Program

US Benefits: Health, retirement, PTO

Vacation and Paid Holidays

Job summary

Equinix Chicago is seeking a Director of EX Innovation to lead the employee and manager experience vision, journey architecture, and AI-enabled experience initiatives. You will align cross-functional teams, translate experience needs into product requirements, and influence technology roadmaps to deliver measurable value across the organization.

The role focuses on building scalable design methods, governing responsible AI, and delivering improved friction, usability, and efficiency.

Qualifications

• Experience leading employee/customer experience initiatives in a large org.
• Expertise in journey mapping, service design and measurable improvement.
• Practical knowledge of AI, automation, responsible AI governance.

Responsibilities

• Lead EX Innovation strategy and team development across the People Team.
• Define employee and manager experience principles, journey architecture and design patterns.
• Use listening and analytics to identify friction and drive improvements.
• Translate lifecycle journeys into integrated experience priorities and roadmaps.
• Shape AI opportunities and responsible AI design principles with partners.
• Set success metrics and drive iterations to scale improvements.

Skills

Employee experience

Journey architecture

AI governance

Cross-functional influence

Agile software

Tools

AI/ML concepts

Job description

Who are we? Equinix is the world’s digital infrastructure company® shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

The Director, EX Innovation leads the employee and manager experience vision, lifecycle journey architecture, design principles and standards for People Team programs, products, services and interaction channels. Using employee listening, experience research and service insights, this leader identifies cross-functional friction and accelerates the design and validation of simpler, connected, AI-enabled experiences. As the primary strategic experience partner to DIO, the Director translates People experience needs into cross-product requirements and informs integrated technology roadmaps and investment decisions, while accountable teams retain ownership of their products, programs and delivery. The Director also orchestrates the People AI experience agenda, aligning emerging use cases, responsible AI governance and experimentation to create measurable employee, manager and business value.

Responsibilities

• Leads and develops the EX Innovation strategy and team with focus on building reusable design methods and experimentation capabilities that can be leveraged across the People Team
• Defines and champions employee and manager experience principles, end-to-end journey architecture, interaction standards and cross-product design patterns
• Use listening, journey research and service analytics to identify friction points and to develop experience measures, baselines and evidence-based improvement opportunities
• Translate lifecycle journeys into integrated experience and technology priorities and requirements and surface dependencies and inform roadmaps, architecture and investment choices
• Connect AI opportunities across the employee lifecycle and People programs
• Shape responsible AI design principles and AI Ethics guardrails with cross-functional partners across the People team and other corporate functions
• Set success criteria and track improvements in friction, usability, experience quality and efficiency; use results to guide iteration and recommend scaling
• Equip People teams with frameworks and targeted design support, enabling consistent experiences while delivery and product outcomes remain with accountable owners

Qualifications

• Experience leading employee/customer experience, service design or human-centered innovation in a complex global organization
• Expertise in journey architecture, experience research, service design, experimentation and measurable experience improvement
• Track record influencing cross-functional leaders and technology partners without direct ownership of products or operations
• Practical knowledge of AI, automation, responsible AI governance and technology-enabled experience design
• Experience with managing complex, global projects and understanding of delivering technical products in agile software development preferred

Targeted Pay Range

The targeted pay range for this position in the following location is / locations are: Canada - Toronto Office TRO : 158,000 - 236,000 CAD / Annual United States - Dallas Infomart Office DAI : 181,000 - 272,000 USD / Annual United States - Chicago Office CHO : 200,000 - 300,000 USD / Annual Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training. The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

• Employee Assistance Program: An Employee Assistance program is available to all employees.
• US Benefits:
  • Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.
  • Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.
  • Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.
• Canada Core Benefits:
  • Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members.
  • Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA).
  • Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.

Equal Employment Opportunity

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Aff. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Equinix participates in E-Verify. U.S. Citizenship and Immigration Services (USCIS) is the government agency that oversees lawful immigration to the United States. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility. To learn more about the E-Verify program, please visit E-Verify. www.equinix.com/company/legal/careers-verify-participation/ www.equinix.com/company/legal/osc-right-to-work/