Director, Employee Experience & AI Innovation

Equinix, Inc; Chicago (IL); On-site; USD 200,000 - 300,000; Full time

Job summary

Equinix is seeking a Director, EX Innovation to lead the employee and manager experience vision across People Team programs. You will shape lifecycle journeys, design principles and cross-product patterns, partnering with DIO to align roadmaps and investments, while guiding AI-enabled experiences with governance and ethics.

You will translate experience needs into measurable value, drive friction reduction, and provide framework support to People teams, while keeping accountability with product

Qualifications

• Experience leading employee/customer experience, service design or human-centered innovation in a complex global organization.
• Expertise in journey architecture, experience research, service design, experimentation and measurable experience improvement.
• Track record influencing cross-functional leaders and technology partners without direct ownership of products or operations.
• Practical knowledge of AI, automation, responsible AI governance and technology-enabled experience design.
• Experience with managing complex, global projects and understanding of delivering technical products in agile software development preferred.

Responsibilities

• Leads and develops the EX Innovation strategy and team with focus on building reusable design methods and experimentation capabilities.
• Defines and champions employee and manager experience principles, end-to-end journey architecture, interaction standards and cross-product design patterns.
• Use listening, journey research and service analytics to identify friction points and to develop experience measures, baselines and evidence-based improvement opportunities
• Translate lifecycle journeys into integrated experience and technology priorities and requirements and surface dependencies and inform roadmaps, architecture and investment choices
• Connect AI opportunities across the employee lifecycle and People programs
• Shape responsible AI design principles and AI Ethics guardrails with cross-functional partners across the People team and other corporate functions
• Set success criteria and track improvements in friction, usability, experience quality and efficiency; use results to guide iteration and recommend scaling
• Equip People teams with frameworks and targeted design support, enabling consistent experiences while delivery and product outcomes remain with accountable owners

Skills

Employee experience

Journey architecture

Service design

AI governance

Agile delivery

Job description

Equinix is seeking a Director, EX Innovation to lead the employee and manager experience vision across People Team programs. You will shape lifecycle journeys, design principles and cross-product patterns, partnering with DIO to align roadmaps and investments, while guiding AI-enabled experiences with governance and ethics.

You will translate experience needs into measurable value, drive friction reduction, and provide framework support to People teams, while keeping accountability with product