Director, Employee Experience Innovation & AI Strategy

Equinix, Inc; United States; Remote; USD 181,000 - 300,000; Full time

Job summary

Equinix, Inc. is seeking a Director, EX Innovation to lead the employee and manager experience vision, lifecycle journey architecture, and cross‑product design standards.

The role uses employee listening, journey research and service insights to identify friction and accelerate the design of simpler, connected, AI-enabled experiences. The Director translates People experience needs into cross‑product requirements and informs integrated technology roadmaps, while accountable teams retain

Qualifications

• Experience leading employee/customer experience, service design or human-centered innovation in a complex global organization
• Expertise in journey architecture, experience research, service design, experimentation and measurable experience improvement
• Track record influencing cross-functional leaders and technology partners without direct ownership of products or operations
• Practical knowledge of AI, automation, responsible AI governance and technology-enabled experience design
• Experience with managing complex, global projects and understanding of delivering technical products in agile software development preferred

Responsibilities

• Leads and develops the EX Innovation strategy and team with focus on building reusable design methods and experimentation capabilities that can be leveraged across the People Team
• Defines and champions employee and manager experience principles, end-to-end journey architecture, interaction standards and cross-product design patterns
• Use listening, journey research and service analytics to identify friction points and to develop experience measures, baselines and evidence-based improvement opportunities
• Translate lifecycle journeys into integrated experience and technology priorities and requirements and surface dependencies and inform roadmaps, architecture and investment choices
• Connect AI opportunities across the employee lifecycle and People programs
• Shape responsible AI design principles and AI Ethics guardrails with cross-functional partners across the People team and other corporate functions
• Set success criteria and track improvements in friction, usability, experience quality and efficiency; use results to guide iteration and recommend scaling
• Equip People teams with frameworks and targeted design support, enabling consistent experiences while delivery and product outcomes remain with accountable owners

Skills

Employee experience

Service design

Human-centered innovation

Cross-functional influence

AI governance

Agile software development

Job description

Equinix, Inc. is seeking a Director, EX Innovation to lead the employee and manager experience vision, lifecycle journey architecture, and cross‑product design standards.

The role uses employee listening, journey research and service insights to identify friction and accelerate the design of simpler, connected, AI-enabled experiences. The Director translates People experience needs into cross‑product requirements and informs integrated technology roadmaps, while accountable teams retain