Director, Enterprise Tool Product Ownership (Remote)

Ttecjobs; Northern (KY); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Health Insurance

Flexible Spending Account (FSA)

Health Savings Account (HSA)

401(k)

Vacation/Sick Time and Paid Holidays

Tuition Reimbursement

Employee Assistance Program

Employee Discount Program

Training and Development Programs

Job summary

Percepta is seeking a Director, Client Provided Tool Product Ownership to lead governance for Ford-provided platforms across Percepta operations. You’ll own non-AI enterprise systems such as Salesforce, Dynamics, Medallia, and other Ford tools, guiding strategy and rollout.

You will coordinate change readiness, align with CX and revenue goals, manage cross-functional teams, and ensure secure, compliant releases. A track record of large-scale system changes and stakeholder influence is essential.

Qualifications

• Bachelor’s Degree or equivalent experience.
• 10+ years in enterprise operations, product ownership, digital transformation, or system governance roles.
• Demonstrated experience leading large-scale system change implementations.
• Experience with Salesforce, Dynamics, Medallia, or comparable enterprise platforms.
• Experience in complex, matrixed enterprise or BPO environments.
• Product Owner certification (CSPO or equivalent) is preferred.
• Automotive or OEM experience is preferred.

Responsibilities

• Lead governance, performance optimization, and structured change delivery for Ford-provided platforms.
• Serve as the accountable product owner for all non-AI enterprise systems used within the Ford account.
• Prepare, coordinate, and ensure successful implementation of all system changes.
• Maintain parity with AI tool governance and collaborate with the AI Enablement team.
• Establish measurable KPIs and drive adoption and value realization.

Skills

Executive presence

Change management

Release coordination

Vendor management

Stakeholder alignment

Education

Bachelor’s Degree or equivalent experience

Tools

Salesforce

Microsoft Dynamics

Medallia

Job description

Percepta is seeking a Director, Client Provided Tool Product Ownership to lead governance for Ford-provided platforms across Percepta operations. You’ll own non-AI enterprise systems such as Salesforce, Dynamics, Medallia, and other Ford tools, guiding strategy and rollout.

You will coordinate change readiness, align with CX and revenue goals, manage cross-functional teams, and ensure secure, compliant releases. A track record of large-scale system changes and stakeholder influence is essential.