Director, Enterprise Tool Product Ownership & Change

Percepta LLC; United States; On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

FSA/HSA

Vacation/Sick Time and Holidays

Tuition Reimbursement

Employee Assistance Program

Employee Discount Program

Percepta College training

Job summary

Percepta LLC in the United States is seeking a Director, Client Provided Tool Product Ownership to lead governance, performance optimization, and structured change delivery for Ford-provided platforms within Percepta operations.

The role serves as the accountable product owner for all non-AI enterprise systems used within the Ford account, including CRM platforms (Salesforce, Microsoft Dynamics), customer experience tools (Medallia), and other Ford-provided systems.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 10+ years in enterprise operations or product ownership roles.
• Experience leading large-scale system changes in matrix organizations.
• Experience with Salesforce, Dynamics, Medallia or similar platforms.
• Product Owner certification (CSPO or equivalent) preferred.

Responsibilities

• Lead governance and change delivery for Ford-provided platforms at Percepta.
• Own non-AI enterprise systems across the Ford account.
• Define performance standards and success metrics for platforms.
• Coordinate system changes with cross-functional teams and clients.
• Ensure compliant, low-friction releases with minimal disruption.

Skills

Leadership

Stakeholder management

Governance

Change management

Product ownership

Education

Bachelor’s Degree or equivalent experience

Product Owner certification (CSPO or equivalent)

Tools

Salesforce

Microsoft Dynamics

Medallia

Job description

Percepta LLC in the United States is seeking a Director, Client Provided Tool Product Ownership to lead governance, performance optimization, and structured change delivery for Ford-provided platforms within Percepta operations.

The role serves as the accountable product owner for all non-AI enterprise systems used within the Ford account, including CRM platforms (Salesforce, Microsoft Dynamics), customer experience tools (Medallia), and other Ford-provided systems.