Director, Enterprise Process Improvement

CFA Institute; Virginia (IL); Hybrid; USD 150,000 - 210,000; Full time

Job summary

CFA Institute is seeking a Director of Business Process Improvement to lead the enterprise BPI capability, building the frameworks, methodologies and governance that help identify where processes can improve and design measurable enhancements across the organisation.

You will lead a small team, partnering with business leaders across units, technology, finance and programme management to drive practical, scalable solutions that deliver repeatable improvements and tangible impact.

Qualifications

• Proven experience leading significant business process improvement with measurable outcomes.
• Experience building or scaling a BPI capability, framework or operating model.
• Strong knowledge of process improvement methodologies (Lean, Six Sigma, DMAIC, BPM).

Responsibilities

• Lead and mature CFA Institute’s enterprise Business Process Improvement capability, creating a repeatable approach that can scale across the organisation.
• Establish and evolve the frameworks, methodologies, governance and tools used to identify, assess and prioritise process improvement opportunities.
• Lead both current-state analysis and target-state design, helping teams understand where processes are breaking down and what better could look like.
• Deliver and oversee process improvement initiatives that produce measurable improvements in efficiency, quality and organisational performance.
• Define meaningful metrics and KPIs so that improvements and business impact can be clearly demonstrated.
• Lead and develop a team of process improvement professionals, creating clarity, capability and consistency in how the team operates.
• Partner with stakeholders across business units, technology, finance and programme management to identify needs and develop practical solutions.
• Act as a trusted adviser to business teams, helping them work through process challenges rather than prescribing solutions to them.
• Identify opportunities to use automation, data, technology and emerging tools to improve processes and operational effectiveness.
• Build broader understanding of process improvement approaches and continuous improvement thinking across the organisation.

Skills

Leadership

Lean

Six Sigma

DMAIC

Stakeholder management

Data analytics

Automation

Job description

CFA Institute is seeking a Director of Business Process Improvement to lead the enterprise BPI capability, building the frameworks, methodologies and governance that help identify where processes can improve and design measurable enhancements across the organisation.

You will lead a small team, partnering with business leaders across units, technology, finance and programme management to drive practical, scalable solutions that deliver repeatable improvements and tangible impact.