Director, Enterprise Implementations

Ramp; United States; Remote; USD 184,000 - 304,000; Full time

Job summary

An established industry player is seeking a Director of Enterprise Implementations to lead a dynamic team of Customer Success Managers. In this pivotal role, you will drive exceptional onboarding experiences for high-value clients while refining best practices to enhance team efficiency. Your leadership will empower a culture of excellence, ensuring that customer needs are met with precision and care. If you're passionate about fostering talent and delivering outstanding results in a fast-paced environment, this is your chance to make a significant impact in a rapidly growing company that values innovation and collaboration.

Benefits

100% medical, dental & vision insurance

401k with employer match

Flexible PTO

Fertility HRA (up to $5,000 per year)

WFH stipend

Wellness stipend

Parental Leave

Relocation support to NYC or SF

Pet insurance

Qualifications

• 5+ years in customer success or sales with a track record of exceeding goals.
• Experience leading teams and developing talent in a fast-paced environment.

Responsibilities

• Manage a team of Customer Success Managers to ensure onboarding success.
• Develop and standardize implementation best practices across teams.

Skills

Customer Success Management

Sales Experience

Data Analytics

Team Leadership

Communication Skills

Education

Bachelor's Degree

Master's Degree (Preferred)

Tools

Salesforce

Looker

Excel

Job description

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This range is provided by Ramp. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$185,000.00/yr - $338,000.00/yr

About Ramp

Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 30,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $2B and 20M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $55 billion in purchases each year.

Ramp’s investors include Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.

Ramp has been named to Fast Company’s Most Innovative Companies list and LinkedIn’s Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s 100 Most Influential Companies.

About The Role

You will be a front-line manager to a group of 5-7 Customer Success Managers, who each manage ~10-30 complex implementations at a given time in Ramp’s Upper Mid-Market and Enterprise portfolio. You will be responsible for developing and standardizing implementation best practices, 1:1 coaching and mentoring, influencing customer activation strategy, and working closely with leaders across Sales, Marketing, Operations, Risk, Product, and the executive team to drive positive outcomes for this segment. As a key member of the GTM leadership team, you will have the opportunity to help build and refine Ramp’s customer success and onboarding motion.

What You’ll Do

• Set and maintain a high-performing culture and morale by managing a group of exceptional Customer Success Managers to drive thorough and efficient onboarding and product activation for Ramp’s largest and most complex customers
• Oversee the daily activities and quota performance management of individual CSMs to ensure the team exceeds product onboarding and spend activation goals, while maintaining strong CSAT
• Codify and refine implementation packages scoping and delivery across cross-functional teams
• Refine best practice playbooks for the Customer Success team, and improve team output and efficiency over time by optimizing systems and processes
• Develop and execute career development and leadership plans for direct reports, inclusive of but not limited to daily 1:1 mentoring, coaching on sales skills, enhancing product knowledge, providing call feedback, and running enablement sessions
• Act as a voice of the customer and key contributor to building out Ramp’s Enterprise segment
• Build and leverage Salesforce dashboards to monitor the success of our customers and the performance of the team
• Report on team performance and forecast to senior leadership
• Represent the Customer Success team cross-functionally with leaders of other departments
  
  

What You’ll Need

• Minimum of 5 years of quota-carrying sales or customer success experience as an individual contributor, with a proven, consistent track record exceeding goals
• Cross and upsell experience is a plus
• Minimum of 5 years of experience building and leading sales or customer success teams with a proven track record of exceeding goal
• Prior demonstrated success in fast-paced, results-oriented GTM environments, ideally at SaaS companies
• A passion and excitement for hiring, with a thoughtful approach to team planning and development
• Ability to articulate technical product and financial value points to customers, including executive leaders
• Proficiency in data analytics tools (ie. Salesforce, Looker, and Excel)
• Ability to leverage data to drive decisions, create systems, and identify process improvements to improve efficiency
• Strong collaboration and influencing skills, demonstrated through excellent communication and presentation skills
  
  

Nice to Haves

• Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
• Experience with financial services sales
• Experience at a high-growth startup
  
  

For candidates located in NYC or SF, the pay range for this role is $204,000 - $338,000. For candidates located in all other locations, the pay range for this role is $184,000-$304,000.

Benefits (for U.S.-based full-time employees)

• 100% medical, dental & vision insurance coverage for you
• Partially covered for your dependents
• One Medical annual membership
• 401k (including employer match on contributions made while employed by Ramp)
• Flexible PTO
• Fertility HRA (up to $5,000 per year)
• WFH stipend to support your home office needs
• Wellness stipend
• Parental Leave
• Relocation support to NYC or SF
• Pet insurance
  
  

Other notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Ramp Applicant Privacy Notice

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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