Director Enterprise Implementation

Versique Executive, Professional & Interim Recruiting; Austin (TX); On-site; USD 194,000 - 237,000; Full time

Benefits offered by this job

Parental Leave

Unlimited PTO

Medical, Dental, Vision Insurance

401k Match

Job summary

Versique is seeking a Director of Enterprise Solutions Delivery to lead large-scale customer onboarding and implementation programs for cloud-based business management solutions. You will drive on-time, within-scope deployments for strategic clients and build scalable delivery frameworks.

This role oversees a team of implementation professionals, partners with sales, product, engineering, and customer success, and focuses on delivery excellence, customer outcomes, and long-term satisfaction.

Qualifications

• Demonstrated ability to lead large-scale software deployment initiatives in complex business environments.
• Strong project governance, risk management, and execution capabilities.
• Ability to balance competing priorities while maintaining delivery commitments.

Responsibilities

• Lead, mentor, and grow a team responsible for enterprise software implementations and customer onboarding initiatives.
• Oversee the successful delivery of complex implementation programs, ensuring alignment with customer requirements, contractual obligations, and project milestones.
• Identify and mitigate project risks, manage escalations, and drive resolution of critical implementation issues.
• Evaluate project scoping and implementation plans to ensure realistic delivery timelines and resource requirements.
• Develop, document, and maintain implementation methodologies, governance processes, and delivery playbooks.
• Manage resource planning, capacity forecasting, and workload balancing across multiple concurrent projects.
• Drive process optimization initiatives through automation, technology enablement, and workflow improvements.
• Collaborate with internal stakeholders to identify implementation challenges, improve product adoption, and support future platform enhancements.
• Establish key performance indicators (KPIs) and reporting frameworks to measure project success, operational effectiveness, and team performance.
• Champion continuous improvement efforts that enhance scalability, efficiency, and customer outcomes.

Job description

• Parental Leave

The Director of Enterprise Solutions Delivery is responsible for leading large-scale customer onboarding and implementation programs for a portfolio of cloud-based business management solutions. This role oversees the successful deployment of software platforms for strategic clients, ensuring projects are delivered on time, within scope, and aligned to business objectives.

The position provides leadership for a team of implementation professionals while establishing scalable delivery frameworks, operational standards, and best practices. Success in this role requires balancing execution excellence with cross-functional collaboration across sales, product, engineering, and customer success functions.

The ideal candidate combines strong operational leadership, technical fluency, and customer-facing experience to drive successful implementation outcomes, improve delivery efficiency, and support long-term client satisfaction.

Location:

Employment limited to: AZ, CA, CO, CT, DC, FL, GA, ID, IL, IN, LA, MA, MD, ME, MI, MN, MS, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, & WA

Salary:

up to $215k + 15% bonus

Benefits Information

• Unlimited PTO Medical, Dental, Vision Insurance
• 401k Match
• Parental Leave

Roles & Responsibilities

• Lead, mentor, and grow a team responsible for enterprise software implementations and customer onboarding initiatives.
• Oversee the successful delivery of complex implementation programs, ensuring alignment with customer requirements, contractual obligations, and project milestones.
• Identify and mitigate project risks, manage escalations, and drive resolution of critical implementation issues.
• Evaluate project scoping and implementation plans to ensure realistic delivery timelines and resource requirements.
• Develop, document, and maintain implementation methodologies, governance processes, and delivery playbooks.
• Manage resource planning, capacity forecasting, and workload balancing across multiple concurrent projects.
• Drive process optimization initiatives through automation, technology enablement, and workflow improvements.
• Collaborate with internal stakeholders to identify implementation challenges, improve product adoption, and support future platform enhancements.
• Establish key performance indicators (KPIs) and reporting frameworks to measure project success, operational effectiveness, and team performance.
• Champion continuous improvement efforts that enhance scalability, efficiency, and customer outcomes.

Required Skills & Experience:

Delivery & Program Leadership

• Demonstrated ability to lead large-scale software deployment initiatives in complex business environments.
• Strong project governance, risk management, and execution capabilities.
• Ability to balance competing priorities while maintaining delivery commitments.

Enterprise Client Management

• Experience working with large organizations and managing complex stakeholder relationships.
• Proven success in hospitality, retail, payroll, POS, or adjacent industries.
• Strong understanding of implementation lifecycles, project scoping, and customer success principles.
• Ability to navigate changing requirements and manage expectations effectively.

Technical Understanding

• Knowledge of software integrations, data transformation processes, system configuration, and enterprise application architectures.
• Ability to evaluate technical tradeoffs and make informed recommendations.

Cross-Functional Collaboration

• Proven ability to influence and align stakeholders across multiple business functions.
• Skilled at driving consensus and resolving challenges in a matrixed environment.

Process & Operational Excellence

• Experience designing and implementing scalable processes and operating models.
• Continuous improvement mindset with a focus on efficiency, quality, and measurable outcomes.

Leadership & Talent Development

• Track record of building, coaching, and developing high-performing teams.
• Strong performance management and organizational leadership skills.

Preferred Qualifications

• 8+ years in implementation leadership, program management, or operations roles in enterprise SaaS or adjacent industries
• Proven track record managing and scaling teams of 5+ people, including direct hiring and development
• Experience delivering large scale customer implementations in complex, high stakes environments
• Strong technical background in integrations, data architecture, and system dependencies
• Experience managing contracts, SOWs, and scope in professional services or customer delivery contexts
• Experience leading process improvement and establishing scalable delivery frameworks
• Comfort with data analysis and translating metrics into business decisions
• Experience partnering with Product and Engineering teams to inform roadmap

About Versique

Versique is an equal-opportunity employer committed to creating a diverse workforce. We consider all qualified applicants regardless of race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.