Implementation Consultant - B2B SaaS

Momentus; Dallas, Northern (TX, KY); Hybrid; USD 90,000 - 125,000; Full time

Job summary

Momentus is seeking an Implementation Consultant for a US-based remote role. You will design, deploy, personalize, and support client onboardings while collaborating with various services and technologies.

The role blends technical ability with storytelling to demonstrate platform value and drive customer retention across multiple industries and clients.

Qualifications

• 1+ years in Enterprise SaaS or software implementation.
• 2+ years as Implementation Consultant with billable utilization.
• Excellent organizational, written, and verbal communication skills.
• Fluency in English.
• Ability and willingness to travel up to 40% to customer sites.

Responsibilities

• Manage CRM and ERP software implementation projects for clients with 5-500 users.
• Participate in functional and technical working groups and progress meetings.
• Document requirements and ensure smooth delivery through Best Practices Playbooks.
• Work with the Implementation Team, including PMs, Principal Consultants, and Technical staff.
• Design and deliver stakeholder training on system configuration and end-user training.
• Basic project management: agendas, task follow-ups, escalation to PM & Leadership.

Skills

English fluency

Communication skills

SaaS implementation experience

Travel readiness

Tools

Mavenlink (Kantata)

Momentus Software

Job description

Description

About us:

Momentus provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers that power millions of events. In the age of digital transformation, our comprehensive platform offers event professionals leading-edge SaaS technology that provides a 360 view of their business, allowing them to cut costs, save time, and increase revenue. Momentus technology powers top shows around the world, famous museums, global convention centers, performing arts venues, professional sports arenas, and other unique venues. Our client list includes The Apollo Theatre, Mercedes-Benz Stadium, Harvard University, Portland'5 Centers for the Arts, the Javitz Center, and St. Louis Art Museum. Some of our global clients include: ExCel London, Museum of Contemporary Art Australia, Omanexpo, the China National Convention Center, the Porsche Experience Center in Germany and the Sydney Opera House.

Momentus provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers that power millions of events. In the age of digital transformation, our comprehensive platform offers event professionals leading-edge SaaS technology that provides a 360 view of their business, allowing them to cut costs, save time, and increase revenue. Momentus is used for top shows from across the world, famous museums, global convention centers, performing arts venues, professional sports arenas, and other unique events. Our client list includes ExCel London, Manchester United, Museum of Contemporary Art Australia, Omanexpo, the China National Convention Center, the Porsche Experience Center in Germany and the Sydney Opera House.

As an Implementation Consultant, you will be part of a motivated and highly skilled team that designs, develops, deploys, personalizes, and supports client onboardings while having the opportunity to be exposed to a wide variety of services and technologies.

Implementation Consultants play a critical role at Momentus Technologies, helping to ensure the success of our customers by helping to demonstrate value of the platform and painting the vision of what's technically possible. They blend their technical abilities and deep product knowledge with strong storytelling skills as they partner with customers externally and customer-facing teams internally to drive long-lasting impact and customer retention.

Responsibilities include:

• Manage CRM and ERP software implementation projects for clients with 5-500 users.
• Participate in functional and technical working groups and progress meetings.
• Identify business needs, document requirements, and ensure a smooth delivery through our Best Practices Playbooks while supporting clients through the implementation process.
• Work closely with the Implementation Team, including Project Managers, Principal Consultants and Technical Services resources.
• Design and deliver key stakeholder training on system configuration as well as end user training.
• Basic project management tasks including the following: creation of onsite agendas, project task list follow up, escalation of issues to Project Manager & Leadership in order to keep the project within defined scope and timeline.

Requirements

• 1+ Years of experience in Enterprise SaaS or Software Implementation
• 2+ Years of experience as an Implementation Consultant acting as a billable resource with a utilization target
• Excellent organizational, written, and verbal communication skills
• Fluency in the English language
• Ability and availability for travel (up to 40%) to customer sites for face-to-face meetings, as requested by the customer

Preferred Qualifications:

• Self-motivated and perform independently in a fast-paced environment
• Communicates clearly, delivering highly complex information in a polished, precise and compelling manner
• Effectively collaborates, readily involving others when necessary to successfully accomplish individual and group goals
• Time management skills
• Solution-focused while putting the Customer experience first
• Experience with Mavenlink (Kantata) and/or Momentus Software a plus
• Venue and/or Exhibition industry experience preferred but not required

Important Notice on Location Eligibility:

This is a U.S.-based remote role. However, due to regulatory requirements, we are only able to consider candidates who reside in U.S. states that do not currently mandate salary disclosure in job postings.

Candidates residing in California, or other states with active pay transparency laws will not be considered at this time.

Equal Opportunity & Accessibility:

At Momentus, we are committed to creating a workplace that celebrates diversity and fosters inclusion. We value the unique perspectives, backgrounds, and experiences each team member brings. These differences make us stronger, drive better decisions, and fuel meaningful innovation and outcomes.

Momentus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by applicable law.

We are also committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of their role. If you require accommodations during the recruitment process or on the job, please let us know. We will work with you to support your accessibility needs.