Director, Enterprise CS Portfolio & Transformation

Atlassian; Mountain View (CA); Hybrid; USD 183,000 - 239,000; Full time

Benefits offered by this job

Health and wellbeing resources

Volunteer days

Job summary

At Atlassian, we empower teams to work from anywhere. The Principal, Customer Success Portfolio Design & Transformation will design and roll out a scalable enterprise CS portfolio and GTM framework across large customers, coordinating with Product, Sales, Strategy, and Revenue Operations to drive adoption and measurable outcomes.

You will lead transformation initiatives, develop repeatable playbooks, and emphasize data-driven, ROI-focused outcomes throughout the customer lifecycle, including

Qualifications

• 8+ years of strategy, business/CS operations, management consulting, or org design with a track record of shaping structural or operating-model decisions.
• Experience in Customer Success or enterprise GTM strategy.
• Led large, cross-functional transformations in highly matrixed organizations.
• Strong strategic and analytical thinking—comfortable with market research, quantitative modeling, and narrative recommendations.
• Excellent structured thinking, framework building, and storytelling—able to turn ambiguous strategic questions into clear, well-reasoned designs.
• Managed enterprise portfolios, including multi-product adoption paths, complex renewal cycles, and custom solution delivery.
• Expertise in mapping complex enterprise customer journeys.
• Built, scaled, and operationalized enterprise success, adoption frameworks and programs.
• Served as liaison between Product and Customer Success to align product updates with enterprise customer needs.
• Data-driven decision making: leverage customer insights to inform program design, track performance, and iterate.

Responsibilities

• Design and build the Customer Success portfolio framework for Atlassian’s enterprise customers.
• Define go-to-market approaches aligned with milestones and business goals.
• Collaborate with CS, Product, Sales, Strategy, and Revenue Ops to rollout best practices and playbooks.
• Lead the shift to solution selling and transform CSM workflows using data-backed strategies.
• Create a scalable, repeatable launch framework with enterprise adoption focus.
• Partner with Product and Solution Factory to ensure seamless integration of customer journeys.

Skills

Strategy

Operations

Mgmt consulting

Org design

Customer Success

GTM strategy

Cross-functional

Data-driven decisions

Job description

At Atlassian, we empower teams to work from anywhere. The Principal, Customer Success Portfolio Design & Transformation will design and roll out a scalable enterprise CS portfolio and GTM framework across large customers, coordinating with Product, Sales, Strategy, and Revenue Operations to drive adoption and measurable outcomes.

You will lead transformation initiatives, develop repeatable playbooks, and emphasize data-driven, ROI-focused outcomes throughout the customer lifecycle, including