Director, Engineering - PL Policy Platforms - USRM Tech

Liberty Mutual; Boston (MA); On-site; USD 156,000 - 281,000; Full time

Job summary

Liberty Mutual is seeking two Directors of Engineering for Personal Lines Policy Platforms in the USRM Tech organization. You will lead large-scale portfolios, driving technology strategy, modernization, and product definition across Policy Lifecycle, Data, Provisioning, and Forms.

One focus on Independent Agent, the other on Direct and Shared channels. These roles require building and guiding cross-functional teams, shaping multi-year transformation, and delivering scalable solutions used by

Qualifications

• Bachelor's or Master's Degree in technical or business discipline or related experience.
• Master's Degree preferred.
• Generally, more than 10 years related experience with 5 years in leadership role.
• In-depth knowledge of IT concepts, strategies and methodologies and their application to business opportunities.
• Advanced knowledge of management concepts, practices and techniques.
• Highly developed negotiation, facilitation and consensus building skills.
• Highly developed oral and written communication skills; strong presentation skills.

Responsibilities

• Lead as a strategic technology leader, coach, and mentor for a high-performing engineering team.
• Strategize the technology strategy, modernization roadmap, and long-term vision for policy platforms.
• Analyze data-driven insights and metrics to drive portfolio decisions and execution.
• Collaborate with cross-functional teams to align priorities and deliver end-to-end solutions.
• Transform the product and technology landscape as part of Frontier modernization journey.
• Develop and maintain a network of industry contacts and vendor relationships.
• Present and influence senior leaders and stakeholders to align on vision and investments.

Education

Bachelor's Degree or higher

Master's Degree preferred

Job description

Director, Engineering - PL Policy Platforms - USRM Tech

Job Locations: US-MA-Boston | US-NH-Portsmouth | US-IN-Indianapolis | US-TX-Plano

ID: 2026-244288

Position Type: Full-Time

Job Grade: 20

Department: 043D-10032 USRM - Admin Tech

Market: Corporate Center

Minimum Salary: USD $156,000.00/Yr.

Maximum Salary: USD $281,000.00/Yr.

Typical Starting Salary: $187,300 - $249,800

Travel: 10%

Referral Bonus Eligible?: No

Description

USRM Technology is searching for two passionate, strategic, and transformational Directors, Engineering, leading the Personal Lines Policy Platforms Portfolios. These leaders will own and drive product and technology strategy across the policy ecosystem, including Policy Lifecycle Management, Policy Data Management, Policy Provisioning, Product Definition, Forms Definition, and the critical modernization strategies and plans. One director will focus on Independent Agent platform while the other will focus on Direct and Shared platform.

Managing large-scale portfolios with approximately $20-25M in annual investment in each of the two channels, the Directors will lead teams of technology professionals and partner closely with cross-functional leaders across USRM to define, deliver, and support modern, scalable, and business-aligned technology solutions used by agents, underwriters, customers, and internal teams across our U.S. Personal Lines operations. These initiatives are fundamental to enable Personal Lines Product growth of ~30% by 2030 while protecting profitability and enabling critical investments for Distribution, Service, Claims, and Billing.

The Directors will play an influential role in shaping and advancing our multi-year transformational journey, Frontier, to simplify and modernize our product offering, technology landscape, and operating model.

About the role:

• Lead: Serve as a strategic technology leader, coach, and mentor for a high-performing engineering team. Attract and build talent and create an environment where teams can deliver with clarity, accountability, and urgency.
• Strategize: Define and advance the technology strategy, modernization roadmap, and long-term vision for the suite of policy capabilities across Policy Lifecycle Management, Policy Data Management, Policy Provisioning, Product Definition, Forms Definition, and related platforms. Translate business priorities, user expectations, and industry trends into technology strategies that enable growth, profitability, both in the short and in the long term.
• Analyze, Decide, and Execute: Use data-driven insights, business cases, engineering metrics, operational health, and risk indicators to make informed portfolio decisions, prioritization, and drive execution. Ensure teams deliver measurable outcomes, modernize critical platforms, improve resiliency and speed to market.
• Collaborate: Build trusted partnerships across USRM Technology, Personal Lines Product, Service, Claims, Billing, Operations, Architecture, and peer portfolio teams to align priorities, remove barriers, manage dependencies, and deliver end-to-end solutions. Balance the needs of multiple stakeholders while ensuring technology decisions remain aligned to business strategy and long-term architectural direction.
• Transform: Support the core Frontier team in shaping and advancing USRM’s multiyear transformational journey to simplify and modernize our product offering, policy capabilities, technology landscape, and ways of working.
• External support: Develop and maintain a network of industry contacts and vendor relationships. Uses insights and contacts to strategically augment our teams to deliver on outcomes with flexibility.
• Present and Influence: Communicate frequently with senior leaders, executives, peers, and cross-functional stakeholders to build alignment around portfolio vision, strategy, investment decisions, tradeoffs, risks, and outcomes. Bring clarity to complex topics and influence decisions across a broad and senior stakeholder group.

Qualifications

• Bachelor's or Master's Degree in technical or business discipline or related experience; Master's Degree preferred.
• Generally, more than 10 years related experience with 5 years in leadership role.
• In-depth knowledge of IT concepts, strategies and methodologies and their application to business opportunities. In-depth knowledge of business operations, objectives and strategies.
• In-depth knowledge of project planning methodologies and tools and IT standards and guidelines.
• Advanced knowledge of management concepts, practices and techniques. Ability to promote a team environment consisting of several teams.
• Highly developed negotiation, facilitation and consensus building skills.
• Highly developed oral and written communication skills; strong presentation skills.

Only open to US-based employees.

Travel

10%