Director, Technology Strategy & Operations - USRM Tech

Liberty Mutual; Boston (MA); On-site; USD 156,000 - 281,000; Full time

Benefits offered by this job

Referral bonus

Job summary

Liberty Mutual's US Retail Markets Global Tech Enablement organization seeks a Director of Technology Strategy & Operations to lead Strategy & Governance and be the accountable owner for enterprise-driven technology intake and reporting. You will coordinate across domains, design governance, and drive consistent execution across technology providers.

The role includes governance design, cross-domain program management, executive reporting, and supporting mergers, acquisitions, and divestitures

Qualifications

• Bachelor's or Master's Degree in technical or business discipline; Master's preferred.
• 10+ years in technology strategy or operations with 5+ years in leadership.
• Experience influencing across boundaries without direct authority.
• Proven ability to design governance or intake processes enterprise-scale.
• Strong ability to translate technical status for senior leadership.

Responsibilities

• Domain Engagement: build relationships with technology domain leaders and align enablement initiatives.
• Strategic Enablement: design governance frameworks and measurement for leadership visibility.
• USRM Horizons Management: manage intake, data governance, Jira board, and deadlines.
• USRM Reporting Support: produce executive reporting and strategic narrative.
• Transformation & Modernization Support: coordinate cross-domain enterprise initiatives.

Skills

Leadership across domains

Governance design

Program management

Executive reporting

Jira/work management

Communication with senior leadership

Data-driven decision making

Stakeholder management

Risk identification

Mergers & acquisitions knowledge

Education

Bachelor's or Master's Degree in technical or business discipline

Tools

Jira

Work management platforms

Job description

Director, Technology Strategy & Operations - USRM Tech

Job Locations

US-NH-Portsmouth | US-MA-Boston | US-TX-Plano | US-IN-Indianapolis

ID: 2026-244289

Position Type: Full-Time

Job Grade: 20

Department: 0055-07859 GTE - Customer Operations

Market: Corporate Center

Referral Bonus Amount: 3,500

Minimum Salary: USD $156,000.00/Yr.

Maximum Salary: USD $281,000.00/Yr.

Typical Starting Salary: $187,300 - $249,800

Travel: 10%

Recruiter: Roy Ruhling

Referral Bonus Eligible?: Yes

Description

Liberty Mutual's US Retail Markets Global Tech Enablement organization is seeking a Director of Technology Strategy & Operations to lead the Strategy & Governance service provider function. GTE consists of five service providers; four deliver technical capability within defined domains, and Strategy & Governance is the horizontal function that connects them. This role owns that function.

You will be the accountable owner for how enterprise-driven technology work enters USRM, how it is coordinated across domains, and how progress is reported to senior leadership. The role spans governance process design, cross-domain program coordination, executive reporting, and technology separation and integration activity supporting mergers, acquisitions, and divestitures. Success depends less on positional authority than on the ability to build trust across domain leadership, architecture, and enterprise partners, and to convert that trust into consistent execution.

Key Responsibilities:

Domain Engagement

Build and sustain relationships with technology domain leaders to understand their operating challenges, surface enablement needs, and bring together the right resources and tools to resolve them. Collect and analyze domain feedback to inform GTE strategy and operational improvements. Secure stakeholder alignment and buy-in on enablement initiatives, develop and execute communication plans that keep stakeholders informed while reducing organizational noise, and drive consistency of process and execution across domains.

Strategic Enablement

Develop and optimize processes across USRM Technology, including the design of governance frameworks, operating structures, and best practices that improve efficiency and consistency. Establish data insights and measurement approaches that give leadership visibility into performance and enable informed decision-making and targeted improvement. Lead implementation and adoption of new processes and strategies, including consolidated communications across USRM.

USRM Horizons Management

Own the USRM Horizons process end to end: intake and scope validation with submitters, data quality and governance in partnership with GDS and GCS, Jira board management and automation, ticket cascade to domains, and escalation to protect hard deadlines. Facilitate recurring impact and analysis sessions with Horizon Champions and Architects, and maintain consolidated communication channels for new tickets, due date changes, and requirement changes.

USRM Reporting Support

Own standard operational reporting on USRM technology performance, including MOR, Stability, and IT Fundamentals reporting. Produce executive-level reporting for senior leadership, including Executive Quarterly, LM Strategic Technology Plan Quarterly, and Spotlight materials, translating operational detail into a clear narrative on wins, risks, and progress against organizational goals.

Transformation & Modernization Support

Provide cross-domain coordination and technical program management for major enterprise-driven transformation and modernization initiatives, overseeing planning, coordination, and delivery while managing resource alignment, risk mitigation, and communication.

Qualifications

• Bachelor's or Master's Degree in technical or business discipline or related experience; Master's Degree preferred.
• Generally, more than 10 years related experience in technology strategy, technology operations, governance, or large-scale program management with 5 years in leadership role.
• Demonstrated success leading work through influence across organizational boundaries, without direct authority over the delivery teams involved
• Experience owning governance or intake processes at enterprise scale, including process design, measurement, and continuous improvement
• Proven ability to produce executive-level reporting and communicate complex technical status to senior leadership with clarity and appropriate framing
• Strong program and portfolio management capability, including risk identification, dependency management, and escalation judgment
• Experience with Jira or comparable work management platforms, including workflow and automation design
• Ability to handle confidential and material non-public information with sound judgment

Preferred Qualifications:

• Experience supporting technology workstreams in mergers, acquisitions, or divestitures, including Technical Service Agreements and pre-close assessment
• Background in insurance, financial services, or another regulated industry
• Familiarity with cloud platforms, application modernization, and mainframe migration programs
• Working knowledge of ITIL practices and IT operational maturity frameworks
• Experience building data and reporting capability from fragmented sources

Competencies

Systems thinking across a complex organization. Influence and stakeholder management at senior levels. Comfort with ambiguity and with defining work that arrives unstructured. Bias toward simplification and noise reduction. Sound judgment on when to esc... and when to resolve. Written and verbal communication that adapts from engineering detail to executive summary.

What Makes This Role Distinctive

Most technology leadership roles own a delivery outcome. This one owns the connective tissue: the intake funnel through which enterprise mandates reach USRM, the governance that keeps execution consistent across domains, the measurement that makes performance visible, and the coordination that carries transformation and transaction work across organizational lines. It is a high-visibility seat with direct exposure to senior USRM and enterprise leadership, and a broad view of the entire USRM technology landscape.

Only open to US-based employees.

Travel

10%