Director Donor Relations and Stewardship

Brown University Health; Providence (RI); On-site; USD 110,000 - 182,000; Full time

Job summary

Brown University Health seeks a seasoned donor stewardship leader to design and manage the enterprise donor stewardship program across the system, ensuring timely acknowledgments, recognition, naming opportunities, and donor appreciation.

Responsibilities include aligning standards, partnering with frontline fundraisers, overseeing reporting and stewardship fulfillment, and coaching staff to achieve service excellence in major and principal gifts. Location: Providence, RI; standard daytime hours.

Qualifications

• 7+ years of advancement, stewardship, donor relations, or fundraising support experience.
• Demonstrated experience managing donor stewardship programs and leading teams.

Responsibilities

• Develop and manage Brown Health's enterprise donor stewardship program.
• Align and manage standards for acknowledgements, recognition, naming opportunities, stewardship reporting, concierge services, and donor appreciation across the system.
• Partner with frontline fundraisers to implement customized stewardship strategies for major and principal donors.
• Oversee stewardship reporting and recognition fulfillment.
• Manage donor recognition inventory, naming opportunities, and stewardship tracking.
• Lead donor concierge services, phone support, and stewardship presence at fundraising events.
• Partner with Leadership Giving to strengthen grateful patient program and stewardship.
• Develop departmental policies, procedures, and service standards while coaching and developing staff.

Skills

Donor relations

Leadership

Team management

Program development

Stewardship

Job description

Summary

Leads Brown Health's centralized donor stewardship program, ensuring every donor receives timely, meaningful, and consistent recognition and appreciation. Develops enterprise stewardship standards and manages the execution of donor relations activities across all hospitals and fundraising programs.

Principal Duties And Responsibilities

Brown University Health is actively committed to a diverse workforce that represents the patients and community that we serve. Brown University Health employees are expected to embrace Brown University Health’s mission of "Delivering health with care" and successfully role model Brown University Health’s values of Compassion, Accountability, Respect, and Excellence as these guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Brown University Health competencies which tell us how we work together and how we get things done. The core Brown University Health competencies include:

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

In addition, our leaders will demonstrate an aptitude for

• Ensure Accountability and Build Effective Teams
• Drive Vision and Purpose and Optimize Work Processes

Performance Expectations

• Achieve enterprise service standards for acknowledgements, stewardship activities, and donor recognition.
• Improve donor retention through consistent stewardship and engagement practices.
• Maintain timely execution of stewardship plans, communications, and special initiatives.

Core Responsibilities

• Develop and manage Brown Health's enterprise donor stewardship program.
• Align and manage standards for acknowledgements, recognition, naming opportunities, stewardship reporting, concierge services, and donor appreciation across the system.
• Partner with frontline fundraisers to implement customized stewardship strategies for major and principal donors.
• Oversee stewardship reporting and recognition fulfillment.
• Manage donor recognition inventory, naming opportunities, and stewardship tracking.
• Lead donor concierge services, phone support, and stewardship presence at fundraising events.
• Partner with Leadership Giving to strengthen grateful patient program and stewardship.
• Develop departmental policies, procedures, and service standards while coaching and developing staff.

Experience

• 7+ years of advancement, stewardship, donor relations, or fundraising support experience.
• Demonstrated experience managing donor stewardship programs and leading teams.

SUPERVISORY RESPONSIBILITY:

Yes

Pay Range

$110,302.40-$182,000.00

EEO Statement

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

BHCS 15 LaSalle Square - 15 LaSalle Square Providence, Rhode Island 02903

Work Type:

M-F 8:00am-5:00pm

Work Shift:

Day

Daily Hours:

8 hours

Driving Required:

No