Director Donor Relations and Stewardship

Brown University Health; Rhode Island; On-site; USD 95,000 - 135,000; Full time

Job summary

Brown University Health is seeking a leader to manage and advance its centralized donor stewardship program, ensuring timely, meaningful, and consistent recognition for all donors across hospitals and fundraising programs.

The role requires leadership in developing enterprise standards, coordinating with frontline fundraisers, and overseeing reporting and recognition activities to improve donor retention and engagement. Strong management of staff and processes is essential.

Qualifications

• 7+ years of advancement, stewardship, donor relations, or fundraising support experience.
• Demonstrated experience managing donor stewardship programs and leading teams.

Responsibilities

• Develop and manage Brown Health's enterprise donor stewardship program.
• Align and manage standards for acknowledgements, recognition, naming opportunities, stewardship reporting, concierge services, and donor appreciation across the system.
• Partner with frontline fundraisers to implement customized stewardship strategies for major and principal donors.
• Oversee stewardship reporting and recognition fulfillment.
• Manage donor recognition inventory, naming opportunities, and stewardship tracking.

Skills

Donor relations

Fundraising

Leadership

Strategic planning

Communication

Job description

Leads Brown Health's centralized donor stewardship program, ensuring every donor receives timely, meaningful, and consistent recognition and appreciation. Develops enterprise stewardship standards and manages the execution of donor relations activities across all hospitals and fundraising programs.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Brown University Health is actively committed to a diverse workforce that represents the patients and community that we serve.

Brown University Health employees are expected to embrace Brown University Health’s mission of "Delivering health with care" and successfully role model Brown University Health’s values of Compassion, Accountability, Respect, and Excellence as these guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Brown University Health Competencies which tell us how we work together and how we get things done. The core Brown University Health Competencies include:

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

In addition, our leaders will demonstrate an aptitude for:

• Ensure Accountability and Build Effective Teams
• Drive Vision and Purpose and Optimize Work Processes

By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals.

Performance Expectations

• Achieve enterprise service standards for acknowledgements, stewardship activities, and donor recognition.
• Improve donor retention through consistent stewardship and engagement practices.
• Maintain timely execution of stewardship plans, communications, and special initiatives.

Core Responsibilities

• Develop and manage Brown Health's enterprise donor stewardship program.
• Align and manage standards for acknowledgements, recognition, naming opportunities, stewardship reporting, concierge services, and donor appreciation across the system.
• Partner with frontline fundraisers to implement customized stewardship strategies for major and principal donors.
• Oversee stewardship reporting and recognition fulfillment.
• Manage donor recognition inventory, naming opportunities, and stewardship tracking.
• Lead donor concierge services, phone support, and stewardship presence at fundraising events.
• Partner with Leadership Giving to strengthen grateful patient program and stewardship.
• Develop departmental policies, procedures, and service standards while coaching and developing staff.

EXPERIENCE:

• 7+ years of advancement, stewardship, donor relations, or fundraising support experience.
• Demonstrated experience managing donor stewardship programs and leading teams.