Director, Direct Auto & Personal Lending - Hybrid

Digital Federal Credit Union; Marlborough (MA); Hybrid; USD 164,000 - 197,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) match

PTO + holidays

Employee lending product pricing

Job summary

Digital Federal Credit Union seeks a Director of Consumer Lending Direct Product Management to lead the product portfolio strategy for direct auto and personal loans, aligning business objectives with member needs and risk controls. You will guide cross-functional teams to drive digital growth while maintaining credit quality and profitability.

The role focuses on developing innovative lending features, pricing models, and user experiences that boost approvals and lifecycle performance across

Qualifications

• 8+ years of progressive experience in consumer lending product management or program development.
• 1
• 4+ years of experience leading a diverse team including hiring and performance management.
• 7
• Proven track record designing, launching, and optimizing direct lending products in financial institutions.
• 7
• Demonstrated success growing origination volume and profitability through digital-first product strategies while maintaining credit quality.
• 7
• Experience leading cross-functional product initiatives involving underwriting, technology, operations, servicing, and marketing teams.
• 7
• Deep expertise in direct lending product design, pricing models, risk-based pricing, and program structuring with specialized knowledge of direct auto lending.
• 7
• Strong understanding of consumer credit risk frameworks, portfolio analytics, and how product features influence outcomes.
• 7
• Proficiency with product analytics, competitive intelligence, A/B testing, and performance dashboards.
• 6
• Innovative and strategic thinking translating market opportunities into successful direct lending products.
• 6
• Ability to thrive in a fast-paced environment with multiple priorities and change management.
• 6
• Bachelor's degree in field relevant to role (or 4 additional years of relevant experience); advanced degree preferred.
• 8

Responsibilities

• Build and lead a high performing product and program management team for the direct lending portfolio.
• Lead strategy, development, and management of direct lending products including direct auto and personal loans for digital growth.
• Develop features and pricing strategies for digital channels using market insights and data analytics to improve approvals and portfolio performance.
• Oversee product lifecycle for direct lending programs with focus on the direct auto lending experience.
• Collaborate with marketing, digital, and sales to create compelling member journeys and acquisition campaigns.
• Monitor metrics like origination volume, yield, delinquency, loss rates, and CAC; adjust terms and risk models as needed.
• Ensure regulatory compliance and fair lending practices across all direct lending products.

Skills

Direct lending

Product management leadership

Digital channel strategy

Data analytics

Pricing strategy

Regulatory compliance

Cross-functional collaboration

Credit risk understanding

A/B testing

Team building

Education

Bachelor's degree in a relevant field

Job description

Digital Federal Credit Union seeks a Director of Consumer Lending Direct Product Management to lead the product portfolio strategy for direct auto and personal loans, aligning business objectives with member needs and risk controls. You will guide cross-functional teams to drive digital growth while maintaining credit quality and profitability.

The role focuses on developing innovative lending features, pricing models, and user experiences that boost approvals and lifecycle performance across