Director, Digital Platforms & Data Strategy

NAYA

New York (NY)

On-site

USD 180,000 - 250,000

Full time

11 days ago

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Benefits offered by this job

Competitive pay

401(k) with match

Paid vacation

Medical insurance

Dental insurance

Vision insurance

Flexible Spending

Commuter benefits

Employee discounts

Free NAYA meals

Employee Assistance

Job summary

NAYA is seeking a Director, IT Digital & Data to lead the tech roadmap powering our digital guest experience and enterprise data capabilities. You’ll own online ordering, mobile, loyalty, and the data warehouse, partnering with Ops, Marketing, Finance, and Support Center teams.

You’ll connect the guest journey from device to make line and pickup, ensuring data reliability and accessible insights as we scale.

Qualifications

Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or equivalent practical experience.
10+ years of technology experience, including 3+ years in an IT leadership role at Senior Manager or Director level.
4+ years of experience in restaurant, retail, or hospitality environments with frontline operations knowledge.
Experience with Olo products and enterprise data warehousing platforms like Snowflake.
Demonstrated ownership of digital platform migrations, major launches, or data warehouse builds.
Strong knowledge of system integrations, data architecture, platform reliability, and vendor management.
Ability to align Operations, Marketing, Finance, and technology partners around shared priorities.
Clear communication and ability to translate technical topics for nontechnical partners.
Leadership style that develops people and fosters collaboration.

Responsibilities

Lead technology strategy, architecture, and roadmap for guest-facing platforms (eatnaya.com, online ordering, mobile apps, loyalty).
Oversee integrations and data flow across Toast POS, Olo, payment processors, and delivery partners.
Set standards for availability, reliability, performance, quality, and security of the digital guest journey.
Lead platform launches, redesigns, migrations, and continuous improvement initiatives.
Collaborate with restaurant and Support Center to optimize order flow from device to make line to pickup.