Director, Digital Partner Experience & Programs | Remote, USA

Optiv Security Inc.; Kansas; Remote; USD 120,000 - 150,000; Full time

Benefits offered by this job

Remote work capability

Training resources

Volunteer opportunities

Job summary

Optiv Security Inc. in the United States seeks a Director of Partner Experience & Digital Programs to lead the strategy, operation, and evolution of Optiv One Partner Portal and related digital capabilities.

This role partners with IT, product, sales, marketing, and enablement to deliver scalable experiences and measurable outcomes. The leader will drive onboarding, adoption, and engagement across partner journeys, while translating requirements into scalable workflows and joint go-to-market

Qualifications

• Bachelor’s degree required.
• 8+ years in partner programs, channel operations, or related fields.
• 3+ years leading complex cross-functional programs at director level or equivalent.
• Experience owning or contributing to a partner portal or PRM platform.
• Delivery of a prioritized portal roadmap and scalable operating model.
• Strong understanding of channel and alliance models and partner journeys.

Responsibilities

• Own the strategy, roadmap, governance, and daily performance of the Optiv One Partner Portal.
• Drive partner onboarding, adoption, and ongoing utilization of portal capabilities.
• Manage end-to-end partner journey including onboarding, content submission, enablement, and campaigns.
• Gather requirements and prioritize enhancements based on partner feedback and business value.
• Partner with IT, product, sales, marketing, enablement, and vendors to deliver improvements.
• Develop scalable go-to-market programs linking partner priorities to sales motions.
• Define metrics and create dashboards to show impact and ROI.

Job description

This position will be fully remote and can be hired anywhere in the continental U.S. The Director of Partner Experience & Digital Programs will lead the strategy, operation, and continued evolution of Optiv's digital partner experience. Reporting to the Partner Experience leader, this role will own the Optiv One Partner Portal and related digital capabilities that make Optiv easier to do business with while helping partners engage Optiv sellers, activate go-to-market priorities, and grow mutual business. This leader will connect partner strategy, technology, content, enablement, operations, and go-to-market execution. The ideal candidate combines strong program leadership with a digital-product mindset and can translate partner and business needs into scalable experiences, processes, and measurable outcomes.

How you'll make an impact

• Own the strategy, roadmap, governance, and day-to-day performance of the Optiv One Partner Portal
• Drive partner onboarding, adoption, engagement, and ongoing utilization of portal capabilities
• Manage the end-to-end partner journey across onboarding, content submission, enablement, communications, campaign activation, and performance visibility
• Gather requirements and prioritize enhancements based on partner feedback, seller needs, business value, and technical feasibility
• Partner with IT, product, sales operations, marketing, enablement, and vendors to deliver platform improvements and integrations
• Establish standards for content quality, freshness, taxonomy, approvals, access, and lifecycle management
• Identify opportunities to use automation, personalization, data, and AI to improve partner and seller experiences
• Develop scalable go-to-market programs that connect partner priorities with Optiv sales motions and customer opportunities
• Translate partner objectives into coordinated enablement, content, campaigns, seller activation, and field engagement plans
• Partner with Alliances, Sales, Marketing, and Services leaders to launch and operationalize joint initiatives
• Support account mapping, co-selling, demand generation, and partner-funded programs where they intersect with the digital partner experience
• Create repeatable activation models that can be tailored by partner tier, segment, solution area, and strategic priority
• Ensure partner-facing programs have clear objectives, ownership, calls to action, timelines, and measurement
• Build scalable processes, governance, service levels, and operating rhythms for partner experience programs
• Manage the intake, prioritization, and execution of partner requests while balancing strategic value and available resources
• Document roles, workflows, decision rights, and rules of engagement across internal teams and partners
• Lead cross-functional working groups and communicate progress, risks, dependencies, and decisions to senior stakeholders
• Manage relevant platform vendors, budgets, contracts, and external resources
• Define and report metrics for partner onboarding, adoption, engagement, content utilization, seller reach, pipeline influence, and program ROI
• Develop dashboards and executive-level reporting that demonstrate business impact and identify areas for improvement
• Use partner feedback, seller insights, platform analytics, and performance data to improve the experience continually
• Benchmark Optiv’s partner experience against industry practices and emerging digital-channel capabilities
• Performs other duties as assigned
• Complies with all policies and standards

What we’re looking for

• Bachelor's Degree required
• 8+ years of experience in partner programs, channel operations, partner marketing, digital platforms, go-to-market programs, or a related field required
• 3+ years leading complex, cross-functional programs or teams at the director level or equivalent required
• Experience owning or significantly contributing to a partner portal, PRM platform, digital ecosystem, marketplace, or comparable B2B platform
• Delivery of a prioritized portal roadmap and scalable operating model
• Demonstrated success translating business requirements into platform roadmaps, scalable workflows, and measurable programs
• Strong understanding of channel and alliance models, partner journeys, enablement, co-selling, and joint go-to-market motions
• Experience working across sales, marketing, operations, IT, enablement, and executive leadership
• Strong analytical skills and experience defining KPIs, interpreting engagement data, and communicating business outcomes
• Exceptional stakeholder management, written communication, presentation, and change-management skills
• Cybersecurity, technology solutions, distribution, or channel ecosystem experience preferred
• Operates with a partner-first and seller-aware mindset
• Thinks strategically while remaining accountable for execution
• Brings structure and simplicity to complex, cross-functional work
• Influences effectively without relying on direct authority
• Uses data to prioritize investments and demonstrate impact
• Builds trusted relationships across partners, business leaders, and delivery teams
• Anticipates friction and designs scalable solutions rather than one-off workarounds
• Growth in portal onboarding, adoption, repeat engagement, and partner satisfaction
• Increased use and effectiveness of partner-provided content and enablement by Optiv sellers
• Faster, more consistent activation of joint partner go-to-market priorities
• Improved partner and internal stakeholder experience
• Measurable contribution to seller engagement, opportunity creation, influenced pipeline, and revenue
• Clear executive visibility into partner experience performance and business impact
• #LI-SM1 #LI-Remote

What you can expect from Optiv

• A company committed to our inclusive value through our Employee Resource Groups
• Work/life balance
• Professional training resources
• Creative problem-solving and the ability to tackle unique, complex projects
• Volunteer Opportunities
• The ability and technology necessary to productively work remotely/from home (where applicable)

Optiv Chips In encourages employees to volunteer and engage with their teams and communities.

EEO Statement

Optiv is an equal opportunity employer.

All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.

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We work alongside clients to manage cyber risk and equip them with perspectives and programs to accelerate business progress. Our real-world experience, deep vertical expertise and diverse teams enable us to face any challenge with confidence. We put you at the center of our unmatched ecosystem of people, products, partners and programs to design and implement agile solutions. Our adaptive approach continually assesses risk in the context of cyber and broader objectives to secure today's business and fortify it for the future. At Optiv, we manage cyber risk so you can secure your full potential.