Director, Digital Partner Experience & Programs | Remote, USA

Optiv; Overland Park (KS); Remote; USD 150,000 - 190,000; Full time

Benefits offered by this job

Work-life balance

Professional training resources

Volunteer opportunities

Remote work capability

Job summary

Optiv is seeking a Director of Partner Experience & Digital Programs to lead the strategy, operation, and evolution of the Optiv One Partner Portal and related digital capabilities. You will align partner needs with seller priorities, drive onboarding and engagement, and partner with IT, product, and sales to deliver scalable improvements.

You will translate partner objectives into enablement, content, campaigns, and field activation plans, building governance, metrics, and dashboards to

Qualifications

• 8+ years in partner programs, channel operations, digital platforms, or related fields.
• 3+ years leading complex, cross-functional programs at director level or equivalent.
• Experience owning a partner portal or PRM platform and delivering a roadmap.

Responsibilities

• Own strategy, roadmap, governance, and day-to-day portal performance.
• Drive onboarding, adoption, engagement, and portal utilization.
• Collaborate with IT, product, sales, marketing, enablement, and vendors.
• Define KPIs, report ROI, and develop scalable enablement and content plans.

Skills

Partner programs

Cross-functional leadership

Stakeholder management

KPIs & analytics

Program management

Digital platforms

Go-to-market

Change management

Portal/PRM experience

Education

Bachelor's Degree

Tools

PRM platform

Analytics tools

Portal governance tools

Job description

***This position will be fully remote and can be hired anywhere in the continental U.S.*** The Director of Partner Experience & Digital Programs will lead the strategy, operation, and continued evolution of Optiv's digital partner experience. Reporting to the Partner Experience leader, this role will own the Optiv One Partner Portal and related digital capabilities that make Optiv easier to do business with while helping partners engage Optiv sellers, activate go-to-market priorities, and grow mutual business. This leader will connect partner strategy, technology, content, enablement, operations, and go-to-market execution. The ideal candidate combines strong program leadership with a digital-product mindset and can translate partner and business needs into scalable experiences, processes, and measurable outcomes. **How you'll make an impact** * Own the strategy, roadmap, governance, and day-to-day performance of the Optiv One Partner Portal* Drive partner onboarding, adoption, engagement, and ongoing utilization of portal capabilities* Manage the end-to-end partner journey across onboarding, content submission, enablement, communications, campaign activation, and performance visibility* Gather requirements and prioritize enhancements based on partner feedback, seller needs, business value, and technical feasibility* Partner with IT, product, sales operations, marketing, enablement, and vendors to deliver platform improvements and integrations* Establish standards for content quality, freshness, taxonomy, approvals, access, and lifecycle management* Identify opportunities to use automation, personalization, data, and AI to improve partner and seller experiences* Develop scalable go-to-market programs that connect partner priorities with Optiv sales motions and customer opportunities* Translate partner objectives into coordinated enablement, content, campaigns, seller activation, and field engagement plans* Partner with Alliances, Sales, Marketing, and Services leaders to launch and operationalize joint initiatives* Support account mapping, co-selling, demand generation, and partner-funded programs where they intersect with the digital partner experience* Create repeatable activation models that can be tailored by partner tier, segment, solution area, and strategic priority* Ensure partner-facing programs have clear objectives, ownership, calls to action, timelines, and measurement* Build scalable processes, governance, service levels, and operating rhythms for partner experience programs* Manage the intake, prioritization, and execution of partner requests while balancing strategic value and available resources* Document roles, workflows, decision rights, and rules of engagement across internal teams and partners* Lead cross-functional working groups and communicate progress, risks, dependencies, and decisions to senior stakeholders* Manage relevant platform vendors, budgets, contracts, and external resources* Define and report metrics for partner onboarding, adoption, engagement, content utilization, seller reach, pipeline influence, and program ROI* Develop dashboards and executive-level reporting that demonstrate business impact and identify areas for improvement* Use partner feedback, seller insights, platform analytics, and performance data to improve the experience continually* Benchmark Optiv’s partner experience against industry practices and emerging digital-channel capabilities* Performs other duties as assigned* Complies with all policies and standards **What we’re looking for** * Bachelor's Degree required* 8+ years of experience in partner programs, channel operations, partner marketing, digital platforms, go-to-market programs, or a related field required* 3+ years leading complex, cross-functional programs or teams at the director level or equivalent required* Experience owning or significantly contributing to a partner portal, PRM platform, digital ecosystem, marketplace, or comparable B2B platform* Delivery of a prioritized portal roadmap and scalable operating model* Demonstrated success translating business requirements into platform roadmaps, scalable workflows, and measurable programs* Strong understanding of channel and alliance models, partner journeys, enablement, co-selling, and joint go-to-market motions* Experience working across sales, marketing, operations, IT, enablement, and executive leadership* Strong analytical skills and experience defining KPIs, interpreting engagement data, and communicating business outcomes* Exceptional stakeholder management, written communication, presentation, and change-management skills* Cybersecurity, technology solutions, distribution, or channel ecosystem experience preferred* Operates with a partner-first and seller-aware mindset* Thinks strategically while remaining accountable for execution* Brings structure and simplicity to complex, cross-functional work* Influences effectively without relying on direct authority* Uses data to prioritize investments and demonstrate impact* Builds trusted relationships across partners, business leaders, and delivery teams* Anticipates friction and designs scalable solutions rather than one-off workarounds* Growth in portal onboarding, adoption, repeat engagement, and partner satisfaction* Increased use and effectiveness of partner-provided content and enablement by Optiv sellers* Faster, more consistent activation of joint partner go-to-market priorities* Improved partner and internal stakeholder experience* Measurable contribution to seller engagement, opportunity creation, influenced pipeline, and revenue* Clear executive visibility into partner experience performance and business impact #LI-SM1 #LI-Remote **What you can expect from Optiv*** A company committed to our inclusive value through our Employee Resource Groups* Work/life balance* Professional training resources* Creative problem-solving and the ability to tackle unique, complex projects* Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.* The ability and technology necessary to productively work remotely/from home (where applicable)**EEO Statement**Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.