Director, Digital Experience & Workflow Platforms

Church-Mutual-Insurance-Company

Milwaukee (WI)

On-site

USD 116,000 - 174,000

Full time

2 days ago

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Job summary

Church Mutual Insurance Company is seeking a Manager for Digital Experience & Workflow Platforms to lead design, development, and delivery of modern digital solutions for customers, agents and employees.

You will manage a multi-disciplinary team, drive platform modernization, and collaborate with stakeholders to optimize workflows, case management, and integrations across insured, billing and claims processes.

Qualifications

Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
7+ years of software development or application engineering experience.
3+ years of leadership experience managing application development teams.
Experience delivering enterprise-scale web, portal, workflow, or customer-facing applications.
Strong understanding of software architecture, system integrations, APIs, and cloud-based technologies.
Experience working within Agile and DevOps environments.
Excellent communication, stakeholder engagement, and leadership skills.
Experience within the Property & Casualty insurance industry preferred.
Experience implementing or supporting digital portals, workflow automation platforms, or customer engagement solutions preferred.
Experience with Guidewire Jutro Digital Platform (JDP) preferred.
Experience with Guidewire CustomerEngage or Digital Portal solutions preferred.
Experience with Pega Platform including workflow automation and case management capabilities preferred.
Experience supporting customer, agent, or employee self-service solutions preferred.
Experience with cloud-native architecture and Azure services preferred.
Knowledge of policy administration, underwriting, billing, and claims business processes preferred.

Responsibilities

Lead, coach, develop, and retain a high-performing team of software engineers, architects, analysts, and technical leads.
Establish performance objectives, career development plans, and succession strategies for team members.
Foster a culture of accountability, innovation, collaboration, and continuous improvement.
Manage team capacity planning, resource allocation, staffing, and budget responsibilities.
Promote Agile delivery practices and engineering excellence across the team.
Lead development and support activities for customer, agent, broker, and employee-facing digital platforms.
Drive the design and delivery of intuitive, scalable, and secure digital experiences.
Partner with business stakeholders to enhance customer experience and self-service capabilities.
Lead modernization efforts that improve digital engagement, adoption, and operational efficiency.
Ensure solutions align with enterprise architecture, cybersecurity, and user experience standards.
Lead development and optimization of workflow, case management, and business process automation solutions.
Collaborate with business partners to identify opportunities to streamline manual processes and improve operational effectiveness.
Oversee the design and implementation of workflow rules, routing logic, integrations, notifications, and automation capabilities.
Manage the delivery lifecycle for new features, enhancements, integrations, upgrades, and defect remediation.
Ensure adherence to software development standards, security requirements, and quality engineering practices.
Lead technical solution reviews and architecture discussions.
Drive the adoption of modern engineering practices including CI/CD, automated testing, DevOps, and cloud-native development.
Ensure production support processes and service level objectives are consistently achieved.
Build strong relationships with business leaders, product owners, operations teams, and enterprise architects.