Director, Digital Experience & Strategic Delivery

Computationaldesign; United States; On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plan

Disability coverage

Wellness program

Flex spending accounts

Paid holidays & time off

401k + profit sharing

Employee stock ownership

Job summary

Gensler is seeking a Digital Experience Project Director to partner with the Studio Director and Global Account Director. You will shepherd the end-to-end digital experience design process across key engagements, ensuring alignment with client business objectives and delivery excellence.

Lead client relationships, guide cross-functional teams, and oversee delivery across flagship projects and programs. This role blends strategic thinking with hands-on leadership, maintaining quality,

Qualifications

• 15+ years of experience.
• Strategic thinker with strong business acumen.
• Execution-focused leader bridging vision and delivery.
• Deep client empathy and relationship-building skills.
• Ability to navigate ambiguity and drive clarity across teams.
• Excellent communication and stakeholder management with senior client leaders.

Responsibilities

• Act as a day-to-day senior partner to major client stakeholders, building trust and deepening relationships across business and functional teams.
• Partner with the Global Account Director to shape account strategy and identify growth opportunities within digital experience.
• Develop a deep understanding of the client’s business model, industry, and strategic priorities to provide proactive, informed guidance.
• Translate client needs into actionable scope.
• Lead and orchestrate the digital experience design process from discovery through delivery across engagements.
• Ensure consistency, quality, and strategic alignment across flagship projects and broader program work.
• Serve as a steward of digital experience best practices, guiding teams on methodology, tools, and outputs.
• Collaborate closely with design teams, consultant teams, and vendors to ensure integrated delivery.
• Oversee delivery timelines, scope, and quality alongside a design manager.
• Manage risks, dependencies, and resources with project management and technical leads.
• Provide hands-on guidance to design teams to balance innovation with client objectives.

Skills

Senior leadership

Strategic thinking

Executive communication

Client relationship management

Ambiguity navigation

Delivery oversight

Job description

Gensler is seeking a Digital Experience Project Director to partner with the Studio Director and Global Account Director. You will shepherd the end-to-end digital experience design process across key engagements, ensuring alignment with client business objectives and delivery excellence.

Lead client relationships, guide cross-functional teams, and oversee delivery across flagship projects and programs. This role blends strategic thinking with hands-on leadership, maintaining quality,