Digital Experience Project Director

Computationaldesign; United States; On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plan

Disability coverage

Wellness program

Flex spending accounts

Paid holidays & time off

401k + profit sharing

Employee stock ownership

Job summary

Gensler is seeking a Digital Experience Project Director to partner with the Studio Director and Global Account Director. You will shepherd the end-to-end digital experience design process across key engagements, ensuring alignment with client business objectives and delivery excellence.

Lead client relationships, guide cross-functional teams, and oversee delivery across flagship projects and programs. This role blends strategic thinking with hands-on leadership, maintaining quality,

Qualifications

• 15+ years of experience.
• Strategic thinker with strong business acumen.
• Execution-focused leader bridging vision and delivery.
• Deep client empathy and relationship-building skills.
• Ability to navigate ambiguity and drive clarity across teams.
• Excellent communication and stakeholder management with senior client leaders.

Responsibilities

• Act as a day-to-day senior partner to major client stakeholders, building trust and deepening relationships across business and functional teams.
• Partner with the Global Account Director to shape account strategy and identify growth opportunities within digital experience.
• Develop a deep understanding of the client’s business model, industry, and strategic priorities to provide proactive, informed guidance.
• Translate client needs into actionable scope.
• Lead and orchestrate the digital experience design process from discovery through delivery across engagements.
• Ensure consistency, quality, and strategic alignment across flagship projects and broader program work.
• Serve as a steward of digital experience best practices, guiding teams on methodology, tools, and outputs.
• Collaborate closely with design teams, consultant teams, and vendors to ensure integrated delivery.
• Oversee delivery timelines, scope, and quality alongside a design manager.
• Manage risks, dependencies, and resources with project management and technical leads.
• Provide hands-on guidance to design teams to balance innovation with client objectives.

Skills

Senior leadership

Strategic thinking

Executive communication

Client relationship management

Ambiguity navigation

Delivery oversight

Job description

Your Role

As a Digital Experience Project Director, you will serve as a strategic partner to the Studio Director and Global Account Director, with primary responsibility for shepherding the end-to-end digital experience design process across ongoing engagements and flagship initiatives for key accounts. This role blends client leadership, strategic thinking, and hands-on delivery oversight, ensuring that digital experience work is aligned with client business objectives while maintaining excellence in execution.

What You Will Do

Client Leadership & Partnership

• Act as a day-to-day senior partner to major client stakeholders, building trust and deepening relationships across business and functional teams
• Partner closely with the Global Account Director to shape account strategy and identify growth opportunities within digital experience
• Develop a deep understanding of the client’s business model, industry, and strategic priorities to provide proactive, informed guidance
• Translate client needs into actionable scope

Digital Experience Design Leadership

• Lead and orchestrate the digital experience design process, from discovery through delivery, across multiple engagements
• Ensure consistency, quality, and strategic alignment across flagship projects and broader program work
• Serve as a steward of digital experience best practices, guiding teams on methodology, tools, and outputs
• Collaborate closely with design teams, consultant teams, and vendors to ensure integrated delivery

Project & Delivery Oversight

• Alongside a design manager, oversee the delivery of projects of projects, ensuring timelines, scope, and quality standards are met
• Partner with project management and technical leads to manage risks, dependencies, and resources
• Provide hands-on guidance to design teams, ensuring work is both innovative and grounded in client objectives
• Step in where needed to help structure workstreams, facilitate workshops, or drive key decisions

Your Qualifications

• 15+ years of experience
• Strategic thinker with strong business acumen
• Execution-focused leader who can bridge vision and delivery
• Deep client empathy and relationship building skills
• Ability to navigate ambiguity and drive clarity across teams
• Excellent communication and stakeholder management skills, with comfort engaging senior client leaders

The base salary range will be estimated between $150,000 to $190,000. Gensler's total compensation package is multi-layered and includes a base salary, two annual bonuses paid in December and June. To learn more about our compensation philosophy and full benefits offerings, please visit Great People, Great Rewards | Gensler

Life at Gensler

At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to Well-being Awareness Week, our offices reflect our people's diverse interests. We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical, dental, vision, disability, wellness programs, flex spending, paid holidays, and paid time off. We also offer a 401k, profit sharing, employee stock ownership, and twice annual bonus opportunities. Our annual base salary range has been established based on local markets. As part of the firm's commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future.