Director, Digital Experience & Marketing Operations

Thornburg Investment Management, Inc.; Santa Fe (NM); Hybrid; USD 140,000 - 210,000; Full time

Job summary

Thornburg Investment Management, Inc. in Santa Fe seeks a Director, Digital Experience & Operations to lead marketing technology, digital platforms, and operations.

This role partners with Marketing, Technology, Distribution, Compliance, Data & Analytics to improve advisor engagement, content governance, and marketing workflow efficiency.

The ideal candidate combines practical execution with leadership, delivering scalable digital capabilities across Thornburg’s marketing channels.

Qualifications

• Bachelor's degree in Marketing, Business, Communications, Information Systems, Digital Marketing, or a related field.
• 5–8 years of experience in digital marketing, marketing technology, marketing operations, or related disciplines.
• Demonstrated success managing marketing technology platforms, websites, workflow tools, marketing automation systems, and digital marketing operations.
• Strong project management, organizational, analytical, and problem-solving skills, with experience improving processes, workflows, and campaign execution.
• Experience working across Marketing, Technology, Compliance, Data & Analytics, and business teams.
• Financial services marketing experience strongly preferred, including experience operating in regulated environments.

Responsibilities

• Manage and optimize Thornburg’s marketing technology ecosystem, digital platforms, workflows, and vendor relationships.
• Lead digital operations and enablement activities, including marketing technology administration, campaign deployment infrastructure, automation, governance, and reporting.
• Own website strategy, administration, publishing processes, and ongoing enhancements to support advisor engagement, content distribution, brand experience, accessibility, and compliance standards.
• Develop operational dashboards and reporting frameworks to monitor performance, capacity, productivity, digital channel effectiveness, and alignment with business priorities.
• Partner across Marketing, Technology, Distribution, Compliance, Data & Analytics, and Creative teams to improve coordination, execution visibility, prioritization, and scalability.
• Identify opportunities to improve content taxonomy, metadata strategy, personalization, workflow efficiency, digital effectiveness, and continuous improvement.

Skills

Marketing strategy

Marketing technology

Operations management

Project management

Cross-functional collaboration

Analytical skills

Problem solving

Education

Bachelor's degree

Tools

CRM systems

Marketing automation

Personalization tools

Analytics platforms

Content management systems

Workflow management systems

Job description

Thornburg Investment Management, Inc. in Santa Fe seeks a Director, Digital Experience & Operations to lead marketing technology, digital platforms, and operations.

This role partners with Marketing, Technology, Distribution, Compliance, Data & Analytics to improve advisor engagement, content governance, and marketing workflow efficiency.

The ideal candidate combines practical execution with leadership, delivering scalable digital capabilities across Thornburg’s marketing channels.