Director, Digital Experience & Operations

Thornburg Investment Management, Inc.; Santa Fe (NM); Hybrid; USD 140,000 - 210,000; Full time

Job summary

Thornburg Investment Management, Inc. in Santa Fe seeks a Director, Digital Experience & Operations to lead marketing technology, digital platforms, and operations.

This role partners with Marketing, Technology, Distribution, Compliance, Data & Analytics to improve advisor engagement, content governance, and marketing workflow efficiency.

The ideal candidate combines practical execution with leadership, delivering scalable digital capabilities across Thornburg’s marketing channels.

Qualifications

• Bachelor's degree in Marketing, Business, Communications, Information Systems, Digital Marketing, or a related field.
• 5–8 years of experience in digital marketing, marketing technology, marketing operations, or related disciplines.
• Demonstrated success managing marketing technology platforms, websites, workflow tools, marketing automation systems, and digital marketing operations.
• Strong project management, organizational, analytical, and problem-solving skills, with experience improving processes, workflows, and campaign execution.
• Experience working across Marketing, Technology, Compliance, Data & Analytics, and business teams.
• Financial services marketing experience strongly preferred, including experience operating in regulated environments.

Responsibilities

• Manage and optimize Thornburg’s marketing technology ecosystem, digital platforms, workflows, and vendor relationships.
• Lead digital operations and enablement activities, including marketing technology administration, campaign deployment infrastructure, automation, governance, and reporting.
• Own website strategy, administration, publishing processes, and ongoing enhancements to support advisor engagement, content distribution, brand experience, accessibility, and compliance standards.
• Develop operational dashboards and reporting frameworks to monitor performance, capacity, productivity, digital channel effectiveness, and alignment with business priorities.
• Partner across Marketing, Technology, Distribution, Compliance, Data & Analytics, and Creative teams to improve coordination, execution visibility, prioritization, and scalability.
• Identify opportunities to improve content taxonomy, metadata strategy, personalization, workflow efficiency, digital effectiveness, and continuous improvement.

Skills

Marketing strategy

Marketing technology

Operations management

Project management

Cross-functional collaboration

Analytical skills

Problem solving

Education

Bachelor's degree

Tools

CRM systems

Marketing automation

Personalization tools

Analytics platforms

Content management systems

Workflow management systems

Job description

Description

Thornburg is a global investment firm delivering on strategy for institutions, financial professionals and investors worldwide. The privately held firm, founded in 1982, is an active, high-conviction manager of fixed income, equities, and multi-asset solutions.

As an independent firm, Thornburg can take on a wide range of opportunities, explore ideas thoroughly and work across strategies to deliver consistent risk-adjusted outperformance over the long term. The firm attracts free-thinking professionals who are eager to pursue investment outcomes beyond the confines of popular wisdom. From nimble operational capabilities to principles and actions fitting of a global citizen, Thornburg’s world-class investment platform and team are aligned on strategy to serve investors.

Job Summary

Thornburg is seeking a Director, Digital Experience & Operations to lead the firm’s marketing technology, digital operations, and digital experience capabilities. This role will help advance a more efficient, scalable, and digitally enabled marketing organization by improving systems, workflows, reporting, content governance, and digital platform effectiveness.

Working closely with Product Marketing, Editorial Strategy, Distribution, Compliance, Creative, Technology, and Data & Analytics teams, this position will oversee marketing platforms, website operations, campaign deployment infrastructure, workflow automation, vendor relationships, and operational reporting. The Director will play a key role in improving advisor engagement, content discoverability, execution efficiency, and the overall digital experience across Thornburg’s marketing channels.

Duties and Responsibilities

• Manage and optimize Thornburg’s marketing technology ecosystem, digital platforms, workflows, and vendor relationships.


• Lead digital operations and enablement activities, including marketing technology administration, campaign deployment infrastructure, automation, governance, and reporting.


• Own website strategy, administration, publishing processes, and ongoing enhancements to support advisor engagement, content distribution, brand experience, accessibility, and compliance standards.


• Develop operational dashboards and reporting frameworks to monitor performance, capacity, productivity, digital channel effectiveness, and alignment with business priorities.


• Partner across Marketing, Technology, Distribution, Compliance, Data & Analytics, and Creative teams to improve coordination, execution visibility, prioritization, and scalability.


• Identify opportunities to improve content taxonomy, metadata strategy, personalization, workflow efficiency, digital effectiveness, and continuous improvement.


• Lead and develop digital marketing, digital operations, and marketing technology resources while managing priorities, workloads, and vendor relationships.

Requirements

• Bachelor’s degree in Marketing, Business, Communications, Information Systems, Digital Marketing, or a related field.


• 5–8 years of experience in digital marketing, marketing technology, marketing operations, or related disciplines.


• Demonstrated success managing marketing technology platforms, websites, workflow tools, marketing automation systems, and digital marketing operations.


• Strong project management, organizational, analytical, and problem-solving skills, with experience improving processes, workflows, and campaign execution.


• Experience working across Marketing, Technology, Compliance, Data & Analytics, and business teams.


• Financial services marketing experience strongly preferred, including experience operating in regulated environments.


• Experience with enterprise marketing technology platforms such as CRM, marketing automation, personalization, analytics, content management, sales enablement, and workflow management systems preferred.


• Experience leading employees, contractors, vendors, or cross-functional projects preferred.

The ideal candidate is highly organized, detail-oriented, collaborative, and comfortable balancing hands‑on execution with leadership responsibilities. They are a practical problem solver who enjoys improving systems and processes, driving operational excellence, and working in a fast‑paced environment.

Job Benefits

• Medical, dental, and vision coverage.


• Employer 401(k) safe harbor and profit‑sharing contributions.


• Work/life programs such as flexible work arrangements, flexible paid time off, paid parental leave, employee assistance program, education reimbursement program.


• Community involvement opportunities.


• Onsite cafeteria.


• Onsite fitness center.


• Referral program.

Santa Fe is the capital of New Mexico. Founded in 1610 and nicknamed \"The City Different\", Santa Fe captures hearts and minds with its museums, restaurants, theater, opera, and adobe‑style architecture. With an average of over 300 sunny days per year and picturesque landscape, it's no wonder that outdoor activities such as skiing and hiking in \"The Land of Enchantment\" attract visitors from around the world.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, disability, gender, gender identity or protected veteran status.