Director, Digital & AI-Driven Investment Platforms

USAA Life Insurance Company; Texas; Presencial; USD 140.000 - 190.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation assistance

Descripción de la vacante

USAA Life Insurance Company is seeking a Director, Digital/Technical Product Manager for the ISCO Digital and Design Team. This role owns and advances Investments Digital Platforms, leveraging AI-enabled solutions, IVR, and chat experiences to serve members and advisors across the full journey.

You will coach a team of Digital/Technical Product Managers, ensure regulatory compliance, and align with governance standards while delivering high-value digital experiences in a flexible, hybrid work

Formación

• Bachelor's degree or 12 years of related experience, in lieu of degree.
• 8 years Digital/Technology Product Management experience, including Strategy/Planning, Innovation, UX, and Process Engineering.
• Experience integrating AI solutions and governing digital platforms.

Responsabilidades

• Lead and develop a Digital/Technology Product Management team to achieve product and experience goals.
• Oversee day-to-day activities and resource management for optimal delivery.
• Own end-to-end technology and digital product management for a portfolio or major market segment.
• Define product strategy and roadmaps for the portfolio and ensure alignment with stakeholders.
• Apply advanced PM expertise in digital and technology domains.
• Drive data-driven decisions and innovative solutions across channels to improve KPIs.
• Build best-in-class practices, tools, and processes to collect feedback and derive insights.
• Guide teams through ambiguity and coordinate with senior leaders and vendors.
• Collaborate with senior leaders, PMs, developers, designers, and other stakeholders for launches.
• Ensure compliance and risk controls per policy.

Conocimientos

Digital product management

Strategy / planning

User experience

Leadership

Educación

Bachelor's degree

Descripción del empleo

USAA Life Insurance Company is seeking a Director, Digital/Technical Product Manager for the ISCO Digital and Design Team. This role owns and advances Investments Digital Platforms, leveraging AI-enabled solutions, IVR, and chat experiences to serve members and advisors across the full journey.

You will coach a team of Digital/Technical Product Managers, ensure regulatory compliance, and align with governance standards while delivering high-value digital experiences in a flexible, hybrid work