AI Ops Product Lead

USAA Life Insurance Company; San Antonio (TX); Híbrido; USD 143.000 - 274.000; Jornada completa

Descripción de la vacante

USAA Life Insurance Company in San Antonio, TX is seeking a dedicated Digital/Technical Product Manager Lead- AI Ops. You will define strategy, roadmap, and backlog for AIOps across Applications and Infrastructure domains, applying knowledge of LLMs and governance.

This is an individual-contributor role with on-site requirement five days a week in San Antonio; relocation not available. The role emphasizes measurable value, adoption metrics, and close collaboration with Platform/MLOps engineers

Formación

• Bachelor's degree or equivalent with 4 years of related experience.
• 5+ years product management in technical, data, or AI/ML products.
• Ability to write and defend a backlog grounded in business value.
• Experience with build-versus-buy decisions and adoption/value metrics.
• Comfort operating in a regulated environment with familiarity with risk/compliance concepts.

Responsabilidades

• Own and prioritize the AIOps use-case backlog with a documented business-value case for each item.
• Write the value case for proposed use cases before engineering commits.
• Make build-versus-buy and platform-selection recommendations for AIOps capabilities in partnership with Platform/MLOps Engineers and Directors.
• Determine where specialized platform AI capability should sit organizationally.
• Gather and synthesize requirements from Availability, SRE, ServiceNow, and report use-case adoption/value data to the AVP.

Conocimientos

Product management

AI/ML expertise

Backlog prioritization

Build-versus-buy decisions

Regulatory/compliance familiarity

Executive stakeholder communication

Educación

Bachelor's degree or 4 years of relevant education/experience

Descripción del empleo

USAA Life Insurance Company in San Antonio, TX is seeking a dedicated Digital/Technical Product Manager Lead- AI Ops. You will define strategy, roadmap, and backlog for AIOps across Applications and Infrastructure domains, applying knowledge of LLMs and governance.

This is an individual-contributor role with on-site requirement five days a week in San Antonio; relocation not available. The role emphasizes measurable value, adoption metrics, and close collaboration with Platform/MLOps engineers