Director, Data Center Field Service, Denton, Texas

Dell; Texas; On-site; USD 172,000 - 223,000; Full time

Job summary

Dell Technologies is seeking a Director of Data Center Field Services for AI Infrastructure to drive service delivery across Dell’s most complex AI environments. The role partners with Field Service Managers, Domain Engineers, and cross-functional teams to improve responsiveness, uptime, and customer outcomes.

You will translate business priorities into field execution and build scalable operating rhythms that scale with growth.

Qualifications

• 10–15+ years of experience leading field service, technical operations, data center operations, or complex service delivery organizations.
• Proven leadership in large-scale, customer-facing technical environments with strong service delivery, escalation management, and customer engagement expertise.
• Ability to lead through matrixed organizations and influence cross-functional stakeholders to drive business outcomes.
• Deep understanding of AI infrastructure, data center operations, server platforms, and enterprise support models.
• Track record of building scalable processes, operating rhythms, and field execution models in high-growth or highly complex environments.

Responsibilities

• Lead the field services approach for large-scale AI infrastructure accounts, aligning operational execution with customer business priorities and Dell service commitments.
• Lead the field services leadership model across large-scale customer environments, coordinating closely with Field Service Managers, Designated Service Engineers, Domain Engineers, and the Client Delivery Executive.
• Oversee field service execution supporting corrective maintenance, preventive maintenance, incident response, and service continuity.
• Define and monitor operational KPIs tied to service quality, availability, responsiveness, and customer outcomes.
• Lead and develop high-performing field service teams supporting complex AI infrastructure environments.

Skills

Leadership

Cross-functional collaboration

Customer engagement

Matrixed organizations

AI infrastructure knowledge

Operational KPIs

Education

Bachelor’s degree

Advanced degree preferred

Tools

Enterprise support models

Job description

Director, Data Center Field Services – AI Infrastructure

The Director, Data Center Field Services – AI Infrastructure leads service delivery for Dell’s most complex and high-profile AI infrastructure environments. This role drives the field services operating model across large-scale customer accounts, ensuring deployment readiness, steady-state operational excellence, high availability, and strong customer outcomes.

The leader works across a matrixed service ecosystem, partnering with Field Service Managers, Designated Service Engineers, Domain Engineers, Client Delivery Executives, and cross-functional Dell teams to improve service responsiveness, shorten turnaround time, sustain maximum uptime, and maintain strong operational performance. This role is designed to flex across Dell’s largest customer environments and requires a leader who can translate business priorities into field execution, strengthen service reliability, and build repeatable operating rhythms that scale.

RESPONSIBILITIES

You will:

• Lead the field services approach for large-scale AI infrastructure accounts, aligning operational execution with customer business priorities and Dell service commitments

• Lead the field services leadership model across large-scale customer environments, coordinating closely with Field Service Managers, Designated

• Service Engineers, Domain Engineers, and the Client Delivery Executive as part of an integrated service delivery team

• Oversee field service execution supporting corrective maintenance, preventive maintenance, incident response, and service continuity
• Define and monitor operational KPIs tied to service quality, availability, responsiveness, and customer outcomes
• Lead and develop high-performing field service teams supporting complex AI infrastructure environments

QUALIFICATIONS

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 10–15+ years of experience leading field service, technical operations, data center operations, or complex service delivery organizations.
• Proven leadership in large-scale, customer-facing technical environments, with strong service delivery, escalation management, and customer engagement expertise.
• Demonstrated ability to lead through matrixed organizations and influence cross-functional stakeholders to drive business outcomes.
• Deep understanding of AI infrastructure, data center operations, server platforms, and enterprise support models.
• Track record of building scalable processes, operating rhythms, and field execution models in high-growth or highly complex environments; Bachelor’s degree required, advanced degree preferred.

Compensation

Dell is committed to fair and equitable compensation practices. The salary range for this position is $172,000 - 223,000.

Benefits and Perks of working at Dell Technologies

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com