Director of AI Data Center Field Services

Dell; Texas; On-site; USD 172,000 - 230,000; Full time

Job summary

Dell Technologies seeks a Director of Data Center Field Services – AI Infrastructure to lead delivery for large AI environments. You will align field execution with customer priorities, drive reliability, and scale repeatable operating rhythms across major accounts.

The role requires 10–15+ years in field service leadership, strong cross-functional influence, and deep AI/data center knowledge. Competitive compensation and benefits accompany this senior leadership opportunity.

Qualifications

• 10–15+ years of experience leading field service, technical operations, data center operations, or complex service delivery organizations.
• Proven leadership in large-scale, customer-facing technical environments with service delivery, escalation management, and customer engagement expertise.
• Demonstrated ability to lead through matrixed organizations and influence cross-functional stakeholders to drive business outcomes.
• Deep understanding of AI infrastructure, data center operations, server platforms, and enterprise support models.
• Bachelor’s degree required; advanced degree preferred.

Responsibilities

• Lead the field services approach for large-scale AI infrastructure accounts, aligning operational execution with customer business priorities and Dell service commitments.
• Lead the field services leadership model across large-scale customer environments, coordinating with Field Service Managers, Designated Service Engineers, Domain Engineers, and the Client Delivery Executive as part of an integrated service delivery team.
• Oversee field service execution supporting corrective maintenance, preventive maintenance, incident response, and service continuity.
• Define and monitor operational KPIs tied to service quality, availability, responsiveness, and customer outcomes.
• Lead and develop high-performing field service teams supporting complex AI infrastructure environments.

Skills

Field service leadership

Data center ops

AI infrastructure

Customer engagement

Cross-functional influence

Education

Bachelor’s degree

Advanced degree preferred

Job description

Dell Technologies seeks a Director of Data Center Field Services – AI Infrastructure to lead delivery for large AI environments. You will align field execution with customer priorities, drive reliability, and scale repeatable operating rhythms across major accounts.

The role requires 10–15+ years in field service leadership, strong cross-functional influence, and deep AI/data center knowledge. Competitive compensation and benefits accompany this senior leadership opportunity.