AI Data Center Field Services Director

Dell; Nashville (TN); On-site; USD 155,000 - 201,000; Full time

Job summary

Dell is seeking a Director of Data Center Field Services – AI Infrastructure to lead service delivery for Dell’s most complex AI environments in large-scale customer accounts. You will drive operating rhythms, ensure deployment readiness, and foster high uptime across a matrix of teams, aligning business priorities with field execution.

Ideal candidates have 10–15+ years in field service or data center operations, with leadership in matrixed organizations and deep AI infrastructure knowledge.

Qualifications

• 10–15+ years of experience leading field service or large technical operations.
• Experience in customer-facing environments with strong service delivery.
• Bachelor’s degree; advanced degree preferred.

Responsibilities

• Lead field services for large-scale AI infrastructure accounts and align with customer priorities.
• Coordinate with Field Service Managers, Designated Service Engineers and domain experts.
• Oversee maintenance, incident response, and service continuity.
• Define and monitor KPIs for service quality and availability.
• Develop high-performing field service teams for complex environments.

Skills

Leadership

Customer engagement

Cross-functional collaboration

AI infrastructure knowledge

Data center operations

Education

Bachelor's degree

Advanced degree preferred

Job description

Dell is seeking a Director of Data Center Field Services – AI Infrastructure to lead service delivery for Dell’s most complex AI environments in large-scale customer accounts. You will drive operating rhythms, ensure deployment readiness, and foster high uptime across a matrix of teams, aligning business priorities with field execution.

Ideal candidates have 10–15+ years in field service or data center operations, with leadership in matrixed organizations and deep AI infrastructure knowledge.