Director, Data Center Field Service, Denton, Texas

Dell Inc.; Texas; Sur place; USD 210 000 - 320 000; Plein temps

Résumé du poste

Dell Inc. seeks a Director of Data Center Field Services for AI Infrastructure to lead service delivery across its most complex AI environments. You will drive deployment readiness, maximize uptime, and deliver strong customer outcomes.

Collaborating with Field Service Managers, Domain Engineers, and cross-functional teams, you will translate business priorities into scalable field execution and establish repeatable operating rhythms for large customer accounts.

Description du poste

Director, Data Center Field Services – AI Infrastructure

The Director, Data Center Field Services – AI Infrastructure leads service delivery for Dell’s most complex and high-profile AI infrastructure environments. This role drives the field services operating model across large-scale customer accounts, ensuring deployment readiness, steady-state operational excellence, high availability, and strong customer outcomes.

The leader works across a matrixed service ecosystem, partnering with Field Service Managers, Designated Service Engineers, Domain Engineers, Client Delivery Executives, and cross-functional Dell teams to improve service responsiveness, shorten turnaround time, sustain maximum uptime, and maintain strong operational performance. This role is designed to flex across Dell’s largest customer environments and requires a leader who can translate business priorities into field execution, strengthen service reliability, and build repeatable operating rhythms that scale.