Director, Data Center Field Service

Dell Inc.; Austin (TX); Sur place; USD 180 000 - 280 000; Plein temps

Résumé du poste

Dell Inc. is seeking a Director, Data Center Field Services – AI Infrastructure to lead deployment and ongoing operations for Dell’s AI infrastructure environments.

You will align field service delivery with enterprise objectives, drive reliability, uptime, and customer outcomes across large-scale accounts. The role requires strategic leadership across a matrixed service ecosystem and collaboration with cross-functional Dell teams.

Responsabilités

• Leads service delivery for Dell’s AI infrastructure environments across large-scale customer accounts, driving deployment readiness and steady-state operational excellence.
• Partners with Field Service Managers, Designated Service Engineers, Domain Engineers, Client Delivery Executives, and cross-functional Dell teams to improve service responsiveness, shorten turnaround time, sustain maximum uptime and maintain strong operational performance.

Description du poste

Director, Data Center Field Services – AI Infrastructure

The Director, Data Center Field Services – AI Infrastructure leads service delivery for Dell’s most complex and high-profile AI infrastructure environments. This role drives the field services operating model across large-scale customer accounts, ensuring deployment readiness, steady-state operational excellence, high availability, and strong customer outcomes.

The leader works across a matrixed service ecosystem, partnering with Field Service Managers, Designated Service Engineers, Domain Engineers, Client Delivery Executives, and cross-functional Dell teams to improve service responsiveness, shorten turnaround time, sustain maximum uptime, and maintain strong operational performance. This role is designed to flex across Dell’s largest customer environments and requires a leader who can translate business priorities into field execution, strengthen service reliability, and build repeatable operating rhythms that scale.