Director, Data Center Field Service, Denton, Texas

Dell Inc.; Denton (TX); Sur place; USD 180 000 - 240 000; Plein temps

Résumé du poste

Dell Inc. is seeking a Director, Data Center Field Services – AI Infrastructure to lead service delivery for Dell's most complex AI infrastructure environments.

You will ensure deployment readiness and high availability across large-scale customer accounts. The role collaborates with Field Service Managers, Designated Service Engineers, Domain Engineers, Client Delivery Executives, and Dell teams to improve responsiveness, uptime, and operational performance, translating business priorities into

Responsabilités

• Lead service delivery for Dell’s most complex and high-profile AI infrastructure environments.
• Drive the field services operating model across large-scale customer accounts to ensure deployment readiness and steady-state operational excellence.
• Collaborate with Field Service Managers, Designated Service Engineers, Domain Engineers, Client Delivery Executives, and cross-functional Dell teams to improve service responsiveness and uptime.

Description du poste

Director, Data Center Field Services – AI Infrastructure

The Director, Data Center Field Services – AI Infrastructure leads service delivery for Dell’s most complex and high-profile AI infrastructure environments. This role drives the field services operating model across large-scale customer accounts, ensuring deployment readiness, steady-state operational excellence, high availability, and strong customer outcomes.

The leader works across a matrixed service ecosystem, partnering with Field Service Managers, Designated Service Engineers, Domain Engineers, Client Delivery Executives, and cross-functional Dell teams to improve service responsiveness, shorten turnaround time, sustain maximum uptime, and maintain strong operational performance. This role is designed to flex across Dell’s largest customer environments and requires a leader who can translate business priorities into field execution, strengthen service reliability, and build repeatable operating rhythms that scale.