Director, Data Center Field Service

Dell Technologies Inc.; Austin (TX); On-site; USD 180,000 - 260,000; Full time

Job summary

Dell Technologies Inc. in Austin, TX seeks a strategic leader to direct Data Center Field Services for AI Infrastructure.

You will oversee service delivery across Dell's most complex AI environments, shaping the field operating model, deployment readiness, uptime, and customer outcomes. You will partner with Field Service Managers, Designated Service Engineers, Domain Engineers, and cross‑functional teams to accelerate responsiveness, reduce turnaround times, and scale repeatable operating

Job description

Director, Data Center Field Services - AI Infrastructure

The Director, Data Center Field Services - AI Infrastructure leads service delivery for Dell's most complex and high-profile AI infrastructure environments. This role drives the field services operating model across large-scale customer accounts, ensuring deployment readiness, steady-state operational excellence, high availability, and strong customer outcomes.

The leader works across a matrixed service ecosystem, partnering with Field Service Managers, Designated Service Engineers, Domain Engineers, Client Delivery Executives, and cross-functional Dell teams to improve service responsiveness, shorten turnaround time, sustain maximum uptime, and maintain strong operational performance. This role is designed to flex across Dell's largest customer environments and requires a leader who can translate business priorities into field execution, strengthen service reliability, and build repeatable operating rhythms that scale.