Director, AI Data Center Field Services

Dell Inc.; Denton (TX); On-site; USD 180,000 - 240,000; Full time

Job summary

Dell Inc. is seeking a Director, Data Center Field Services – AI Infrastructure to lead service delivery for Dell's most complex AI infrastructure environments.

You will ensure deployment readiness and high availability across large-scale customer accounts. The role collaborates with Field Service Managers, Designated Service Engineers, Domain Engineers, Client Delivery Executives, and Dell teams to improve responsiveness, uptime, and operational performance, translating business priorities into

Responsibilities

• Lead service delivery for Dell’s most complex and high-profile AI infrastructure environments.
• Drive the field services operating model across large-scale customer accounts to ensure deployment readiness and steady-state operational excellence.
• Collaborate with Field Service Managers, Designated Service Engineers, Domain Engineers, Client Delivery Executives, and cross-functional Dell teams to improve service responsiveness and uptime.

Job description

Dell Inc. is seeking a Director, Data Center Field Services – AI Infrastructure to lead service delivery for Dell's most complex AI infrastructure environments.

You will ensure deployment readiness and high availability across large-scale customer accounts. The role collaborates with Field Service Managers, Designated Service Engineers, Domain Engineers, Client Delivery Executives, and Dell teams to improve responsiveness, uptime, and operational performance, translating business priorities into