Director, Customer Trust & Security Strategy

Thomson Reuters; New York (NY); Hybrid; USD 183,100 - 340,000; Full time

Benefits offered by this job

Hybrid Work Model

Flex My Way

Grow My Way

Two mental health days off

Headspace app

Tuition reimbursement

Employee Stock Purchase Plan

Job summary

Thomson Reuters seeks a Director of Customer Trust to shape and operationalize the trust strategy that protects customers and accelerates business. You will partner with security, technology, compliance, product, and customer experience leaders to deliver programs strengthening data protection, regulatory compliance, and transparent customer engagement.

The role emphasizes strategy execution, cross-functional leadership, and external engagement to build trust across global customers and markets.

Qualifications

• Proven experience in customer trust, security, privacy, compliance, or a closely related discipline within a global technology or information services business.
• Ability to break down complex problems, develop a clear approach, and drive solutions to execution against intended outcomes.
• Capability to operate at multiple levels, from leading cross-functional program teams to hands-on solutioning when required.

Responsibilities

• Strategy Execution: Help execute a comprehensive customer trust strategy that aligns with and advances overall business objectives.
• Security and Privacy Delivery: Support compliance with global customer obligations and industry standards, and lead customer-facing components of incident response.
• Customer Experience: Partner with Product and UX teams to embed trust-building features into our products and services, and develop transparent communications that keep customers informed about our trust initiatives.
• Cross-functional Collaboration: Work closely with Sales, Marketing, and Customer Service to articulate our trust initiatives to customers and prospects.
• External Engagement: Represent Thomson Reuters at industry events and customer engagements focused on trust, privacy, and security.
• Team Leadership: Lead and develop a team that drives customer-centric security awareness, incident response readiness, and proactive risk management.
• Continuous Improvement: Foster a culture of continuous learning and improvement within the Customer Trust organization.

Skills

Customer trust

Security

Privacy

Compliance

Cross-functional collaboration

Job description

Thomson Reuters seeks a Director of Customer Trust to shape and operationalize the trust strategy that protects customers and accelerates business. You will partner with security, technology, compliance, product, and customer experience leaders to deliver programs strengthening data protection, regulatory compliance, and transparent customer engagement.

The role emphasizes strategy execution, cross-functional leadership, and external engagement to build trust across global customers and markets.