Director, Customer Trust

Thomson Reuters; Eagan (MN); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid Work Model

Flexible Work-Life Balance

Career Development

Comprehensive Benefits

Two Paid Volunteer Days

Job summary

Thomson Reuters is seeking a Director of Customer Trust to lead their trust strategy within the CIO organization. This role involves collaborating with senior leaders across security, compliance, and customer experience to strengthen data protection and enhance customer engagement.

The ideal candidate will have proven experience in trust and security within a global technology environment. The position offers a hybrid work model and extensive benefits focused on work-life balance and career development.

Qualifications

• Proven experience in customer trust, security, privacy, compliance, or a related discipline.
• Ability to break down complex problems and develop clear approaches.
• Strong written and verbal communication skills.

Responsibilities

• Help execute a comprehensive customer trust strategy.
• Support compliance with global customer obligations.
• Partner with Product and UX teams for trust-building features.
• Lead and develop a team driving security awareness.

Skills

Customer trust

Security

Privacy

Compliance

Communication skills

Job description

Are you a security and trust leader who believes the strongest competitive advantage a global business can hold is the confidence of its customers? Join Thomson Reuters as a Director of Customer Trust within our CIO organization, where you will help shape and operationalize the trust strategy that protects our customers and accelerates our business.

In this role, you will partner with senior leaders across security, technology, compliance, product, and customer experience to deliver programs that strengthen data protection, regulatory compliance, and transparent customer engagement. You will translate complex security and compliance concepts into clear business value, drive cross‑functional execution, and help build the trust that underpins customer loyalty and growth.

About the Role

Strategy Execution: Help execute a comprehensive customer trust strategy that aligns with and advances overall business objectives.

Security and Privacy Delivery: Support compliance with global customer obligations and industry standards, and lead customer‑facing components of incident response.

Customer Experience: Partner with Product and UX teams to embed trust‑building features into our products and services, and develop transparent communications that keep customers informed about our trust initiatives.

Cross‑functional Collaboration: Work closely with Sales, Marketing, and Customer Service to articulate our trust initiatives to customers and prospects.

External Engagement: Represent Thomson Reuters at industry events and customer engagements focused on trust, privacy, and security.

Team Leadership: Lead and develop a team that drives customer‑centric security awareness, incident response readiness, and proactive risk management.

Continuous Improvement: Foster a culture of continuous learning and improvement within the Customer Trust organization.

About You

• Proven experience in customer trust, security, privacy, compliance, or a closely related discipline within a global technology or information services business.
• Ability to break down complex problems, develop a clear approach, and drive solutions to execution against intended outcomes.
• Capability to operate at multiple levels, from leading cross‑functional program teams to hands‑on solutioning when required.
• Driven, self‑motivated, and highly organized, with a track record of operating effectively with limited guidance in a fast‑paced environment.
• Strong written and verbal communication skills, with the ability to engage senior leaders and external stakeholders, including in regulated and global contexts.
• Ability to lead and build consensus through influence, partnership, subject matter expertise, and personal integrity in a highly distributed and matrixed work environment.

Benefits

• Hybrid Work Model: Flexible hybrid working environment (2‑3 days a week in the office depending on the role) with a seamless digital and physical experience.
• Flexibility & Work‑Life Balance: Flex My Way policies that help manage personal and professional responsibilities, with up to 8 weeks of work‑from‑anywhere per year.
• Career Development and Growth: Growth through continuous learning and skill development, Grow My Way programming, and a skills‑first approach to prepare for AI‑enabled future.
• Industry Competitive Benefits: Comprehensive benefit plans including flexible vacation, two company‑wide Mental Health Days off, Headspace app access, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Reputation for inclusion and belonging, flexibility, work‑life balance, and living by values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Two paid volunteer days off annually and opportunities for pro‑bono consulting, ESG initiatives.
• Real‑World Impact: Helping customers pursue justice, truth, and transparency.

Equal Employment Opportunity Statement

Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug‑free workplace. We make reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at [e-mail].