Director, Customer Trust

Thomson Reuters; New York (NY); Hybrid; USD 183,100 - 340,000; Full time

Benefits offered by this job

Hybrid Work Model

Flex My Way

Grow My Way

Two mental health days off

Headspace app

Tuition reimbursement

Employee Stock Purchase Plan

Job summary

Thomson Reuters seeks a Director of Customer Trust to shape and operationalize the trust strategy that protects customers and accelerates business. You will partner with security, technology, compliance, product, and customer experience leaders to deliver programs strengthening data protection, regulatory compliance, and transparent customer engagement.

The role emphasizes strategy execution, cross-functional leadership, and external engagement to build trust across global customers and markets.

Qualifications

• Proven experience in customer trust, security, privacy, compliance, or a closely related discipline within a global technology or information services business.
• Ability to break down complex problems, develop a clear approach, and drive solutions to execution against intended outcomes.
• Capability to operate at multiple levels, from leading cross-functional program teams to hands-on solutioning when required.

Responsibilities

• Strategy Execution: Help execute a comprehensive customer trust strategy that aligns with and advances overall business objectives.
• Security and Privacy Delivery: Support compliance with global customer obligations and industry standards, and lead customer-facing components of incident response.
• Customer Experience: Partner with Product and UX teams to embed trust-building features into our products and services, and develop transparent communications that keep customers informed about our trust initiatives.
• Cross-functional Collaboration: Work closely with Sales, Marketing, and Customer Service to articulate our trust initiatives to customers and prospects.
• External Engagement: Represent Thomson Reuters at industry events and customer engagements focused on trust, privacy, and security.
• Team Leadership: Lead and develop a team that drives customer-centric security awareness, incident response readiness, and proactive risk management.
• Continuous Improvement: Foster a culture of continuous learning and improvement within the Customer Trust organization.

Skills

Customer trust

Security

Privacy

Compliance

Cross-functional collaboration

Job description

Are you a security and trust leader who believes the strongest competitive advantage a global business can hold is the confidence of its customers? Join Thomson Reuters as a Director of Customer Trust within our CIO organization, where you will help shape and operationalize the trust strategy that protects our customers and accelerates our business.

In this role, you will partner with senior leaders across security, technology, compliance, product, and customer experience to deliver programs that strengthen data protection, regulatory compliance, and transparent customer engagement. You will translate complex security and compliance concepts into clear business value, drive cross-functional execution, and help build the trust that underpins customer loyalty and growth.

About the Role

In this opportunity as Director, Customer Trust, you will:

• Strategy Execution:Help execute a comprehensive customer trust strategy that aligns with and advances overall business objectives.

• Security and Privacy Delivery:Support compliance with global customer obligations and industry standards, and lead customer-facing components of incident response.

• Customer Experience:Partner with Product and UX teams to embed trust-building features into our products and services, and develop transparent communications that keep customers informed about our trust initiatives.

• Cross-functional Collaboration:Work closely with Sales, Marketing, and Customer Service to articulate our trust initiatives to customers and prospects.

• External Engagement:Represent Thomson Reuters at industry events and customer engagements focused on trust, privacy, and security.

• Team Leadership:Lead and develop a team that drives customer-centric security awareness, incident response readiness, and proactive risk management.

• Continuous Improvement:Foster a culture of continuous learning and improvement within the Customer Trust organization.
  

About You

You're a fit for the role of Director, Customer Trust if your background includes:

• Proven experience in customer trust, security, privacy, compliance, or a closely related discipline within a global technology or information services business.

• Ability to break down complex problems, develop a clear approach, and drive solutions to execution against intended outcomes.

• Capability to operate at multiple levels, from leading cross-functional program teams to hands-on solutioning when required.

• Driven, self-motivated, and highly organized, with a track record of operating effectively with limited guidance in a fast-paced environment.

• Strong written and verbal communication skills, with the ability to engage senior leaders and external stakeholders, including in regulated and global contexts.

• Ability to lead and build consensus through influence, partnership, subject matter expertise, and personal integrity in a highly distributed and matrixed work environment.
  

What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance:Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations.Eligible office location(s) for this role include one or more of the following: New York City, San Francisco, Los Angeles, and/or Irvine, CA; McLean, VA; Washington, DC. The base compensation range for the role in any of those locations is $183,100 USD - $340,000 USD.For any eligible US locations, unless otherwise noted, the base compensation range for this role is $158,900 USD - $295,100 USD.Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department [e-mail]. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com