Director, Customer Quality Excellence

Murata Manufacturing Co., Ltd.; San Diego (CA); On-site; USD 179,000 - 247,000; Full time

Job summary

pSemi Corporation, a Murata company, is seeking a Director of Customer Quality Engineering in San Diego. You will lead the Customer Quality Engineering group to ensure customer satisfaction and business continuity, and act as the voice of the customer within the organization.

You will own the end-to-end customer complaint system (RMA/CAR/8D), drive cross-functional root-cause analysis, and coach a team of quality engineers. Travel domestically/internationally as needed.

Qualifications

• 10+ years of customer quality engineering or product engineering with extensive customer interface experience.
• 4+ years of managing a team of engineers.
• Experience with IC wafer process manufacturing and development.
• Experience with Quality Management Systems & ISO-9001 (IATF-16949 preferred).
• Strong written and oral communication skills.

Responsibilities

• Set strategy and performance standards for Customer Quality Engineering to deliver customer satisfaction and continuity.
• Lead, develop, and coach a team of Customer Quality Engineers with clear roles and accountability.
• Own end-to-end customer complaint and corrective action system (RMA/CAR/8D) with cross-functional root-cause analysis and timely customer communication.
• Lead customer quality reviews and executive escalations including 8D status and readiness for new product introduction/qualification.
• Own external-facing quality communications and negotiate quality/reliability requirements while protecting confidential information.
• Direct customer audits with suppliers and ensure closure of findings on agreed timelines.
• Provide guidance for PCNs and customer notifications; represent Customer Quality on PCRB/MRB to assess risk.
• Establish and track customer quality KPIs and brief senior leadership on trends and resource needs.

Skills

Customer interface experience

Leadership

Data analysis

MS Office

Education

BS in Electrical Engineering

Job description

pSemi Corporation, a Murata company, is seeking a Director of Customer Quality Engineering in San Diego. You will lead the Customer Quality Engineering group to ensure customer satisfaction and business continuity, and act as the voice of the customer within the organization.

You will own the end-to-end customer complaint system (RMA/CAR/8D), drive cross-functional root-cause analysis, and coach a team of quality engineers. Travel domestically/internationally as needed.