Director, Customer Quality Engineering

pSemi, A Murata Company; San Diego (CA); On-site; USD 179,310 - 246,551; Full time

Job summary

pSemi Corporation is seeking a Director of Customer Quality Engineering to lead the team responsible for addressing customer quality issues and driving continuous improvement. You will coordinate with senior leadership, own the RMA/CAR/8D processes, and ensure timely, high-quality communications with customers.

The role requires strong leadership, strategic thinking, and a proven track record in semiconductor quality, with domestic and international travel as needed.

Qualifications

• 10+ years of customer quality engineering or Product Engineering with extensive customer interface experience.
• Experience with IC wafer process manufacturing and development.
• Experience with Quality Management Systems & ISO-9001 (IATF-16949 preferred).
• Experience with 8D problem solving methodology.
• 4+ years of managing a team of engineers.
• Experience with complex semiconductor customers and supplier base.
• Experience in high-volume consumer electronics and semiconductors.
• Strong written and oral communication skills.

Responsibilities

• Set strategy and performance standards for the Customer Quality Engineering function.
• Lead and coach a team of Customer Quality Engineers with clear roles and succession plans.
• Serve as the customer quality interface and align priorities with executives.
• Own the end-to-end customer complaint and corrective action system with cross-functional root-cause analysis.
• Lead customer quality reviews and 8D status for new product introductions.

Skills

Customer quality engineering

Leadership

Communication

Problem solving

MS Office

Data analytics

Education

BS in Electrical Engineering

Tools

MS Office

Data analytics tools

Job description

pSemi Corporation is a Murata company driving semiconductor integration. pSemi builds on Peregrine Semiconductor’s 30-year legacy of technology advancements and strong IP portfolio but with a new mission—to enhance Murata’s world-class capabilities with high-performance semiconductors. With a strong foundation in RF integration, pSemi’s product portfolio now spans power management, connected sensors, optical transceivers, antenna tuning and RF frontends. These intelligent and efficient semiconductors enable advanced modules for smartphones, base stations, personal computers, electric vehicles, data centers, IoT devices and healthcare. From headquarters in San Diego and offices around the world, pSemi’s team explores new ways to make electronics for the connected world smaller, thinner, faster and better.

Job Summary

The Director, Customer Quality Engineering will be responsible for managing & leading the Customer Quality Engineering group to ensure customer satisfaction. This individual will be the DRI (Direct Responsible Individual) for Customer Quality Representatives. This individual will lead the Customer Quality Engineering team to resolve customer quality issues and be the voice of the customer within pSemi.

Roles & Responsibilities

This position has responsibility for:

• Set the strategy and performance standards for the Customer Quality Engineering function to deliver customer satisfaction and business continuity.
• Lead, develop, and coach a team of Customer Quality Engineers; build a scalable organization with clear roles, succession plans, and a culture of accountability and continuous improvement.
• Serve as the customer quality interface; build trusted relationships with customer quality leadership and internal executives to align priorities, risks, and commitments.
• Own the end-to-end customer complaint and corrective action system (RMA/CAR/8D), ensuring cross-functional root-cause, containment, corrective/preventive actions, and timely, high-quality customer communication; negotiate resolution plans, timelines, and messaging as needed.
• Lead customer quality reviews and executive escalations, including failure analysis readouts, 8D status, and readiness for new product introduction/qualification; ensure risks are assessed, mitigations funded, and decisions documented.
• Own external-facing quality and reliability positions (e.g., quality FAQs, reliability statements, and standard responses); negotiate quality/reliability requirements and protect confidential information in all customer communications.
• Direct customer audits at pSemi and key supply-chain partners (foundries/OSATs), ensuring audit readiness, aligned messaging, effective hosting, and closure of all findings/actions on agreed timelines.
• Provide guidance for customer-impacting changes, including PCNs and customer notifications; represent Customer Quality on PCRB/MRB to assess risk, align disposition, and ensure robust communication and documentation.
• Establish and track customer quality KPIs (e.g., complaint cycle time, escapes, audit outcomes, and customer satisfaction), drive continuous improvement initiatives, and regularly brief senior leadership on trends, risks, and resource needs.

Minimum Qualifications (Experience And Skills)

• 10+ years of customer quality engineering or Product Engineering with extensive customer interface experience
• Experience with IC wafer process manufacturing and development
• Experience with Quality Management Systems & ISO-9001 (also IATF-16949 preferred)
• Experience with 8D problem solving methodology
• 4+ years of managing a team of engineers
• Experience in dealing with complex semiconductor customer base and various supplier bases
• Experience in managing high-volume consumer electronics and semiconductors
• Strong skills using MS Office software tools, data analytical tools
• Strong leadership skills
• Excellent written and oral communication skills, interpersonal and problem-solving skills
• Ability to work well with all levels of internal management and staff, as well as external customers
• Capable of prioritizing and managing multiple projects, and meeting established deadlines in a fast-paced environment
• Sense of urgency to meet customer requirements and ability to clearly assess and manage risk
• Willingness to travel domestically and internationally when necessary

Education Requirements

• BS in Electrical Engineering or related engineering field

Work Environment

• This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

USD 179,310.44 - 246,551.86 per year

pSemi Corporation supports a diverse workforce and is committed to a policy of equal employment opportunity for applicants and employees. pSemi does not discriminate on the basis of age, race, color, religion (including religious dress and grooming practices), sex/gender (including pregnancy, childbirth, or related medical conditions or breastfeeding), gender identity, gender expression, genetic information, national origin (including language use restrictions and possession of a driver’s license issued under Vehicle Code section 12801.9), ancestry, physical or mental disability, legally‑protected medical condition, military or veteran status (including “protected veterans” under applicable affirmative action laws), marital status, sexual orientation, or any other basis protected by local, state or federal laws applicable to the Company. pSemi also prohibits discrimination based on the perception that an employee or applicant has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.

Note: The Peregrine Semiconductor name, Peregrine Semiconductor logo and UltraCMOS are registered trademarks and the pSemi name, pSemi logo, HaRP and DuNE are trademarks of pSemi Corporation in the U.S. and other countries. All other trademarks are the property of their respective companies. pSemi products are protected under one or more of the following U.S. Patents: http://patents.psemi.com