Director, Customer Quality Engineering — Lead the Customer Voice

Murata Electronics; San Diego (CA); On-site; USD 179,000 - 247,000; Full time

Job summary

pSemi Corporation, a Murata company, is seeking a Director of Customer Quality Engineering in San Diego. You will lead a team to resolve customer quality issues, own RMA/8D processes, and drive cross-functional improvements across high-volume semiconductor projects.

The role requires a BS in Electrical Engineering, 10+ years in customer quality or product engineering, and strong leadership skills. Domestic/international travel may be required, and the position reports to senior leadership.

Qualifications

• BS in Electrical Engineering or related field.

Responsibilities

• Set strategy and performance standards for Customer Quality Engineering to deliver customer satisfaction and business continuity.
• Lead, develop, and coach a team of Customer Quality Engineers; build a scalable organization with clear roles and succession plans.
• Serve as the customer quality interface; build trusted relationships with customer quality leadership and internal executives to align priorities, risks, and commitments.
• Own the end-to-end customer complaint and corrective action system (RMA/CAR/8D); ensure cross-functional root-cause, containment, corrective/preventive actions, and timely, high-quality communication.
• Lead customer quality reviews and executive escalations, including failure analysis readouts and 8D status; ensure risks are mitigated and decisions documented.
• Own external-facing quality and reliability positions; negotiate requirements and protect confidential information in all communications.
• Direct customer audits at pSemi and key supply-chain partners; ensure audit readiness and timely closure of findings.
• Provide guidance for customer-impacting changes, including PCNs and customer notifications; represent Customer Quality on PCRB/MRB.
• Establish and track customer quality KPIs (e.g., complaint cycle time, escapes, audit outcomes) and brief senior leadership on trends and risks.

Job description

pSemi Corporation, a Murata company, is seeking a Director of Customer Quality Engineering in San Diego. You will lead a team to resolve customer quality issues, own RMA/8D processes, and drive cross-functional improvements across high-volume semiconductor projects.

The role requires a BS in Electrical Engineering, 10+ years in customer quality or product engineering, and strong leadership skills. Domestic/international travel may be required, and the position reports to senior leadership.