Director, Customer Logistics & Lean Excellence

Ryder System, Inc.; Columbus (OH); On-site; USD 150,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

Ryder System, Inc. seeks a Director of Customer Logistics to lead operations, safety, finance and customer relations for multiple warehouse locations.

The role drives LEAN and Continuous Improvement, expands service offerings, and may involve transportation, packaging or reverse logistics as needed. The position manages about $100M in operating revenue across accounts and guides location managers, with a focus on building relationships, achieving KPIs and developing teams.

Qualifications

• Bachelor's degree in business, logistics, supply chain or related field or an additional two years related experience required.
• Eight (8) years or more Logistics/supply chain experience in multiple locations required.
• Five (5) years or more demonstrated experience developing and implementing complete logistics solutions and project management skills required.
• Six (6) years or more managing, leading and developing direct reports required.
• Six (6) years or more managing large multi-level teams required.
• Five (5) years or more P&L responsibility including forecasting and managing financial targets required.
• Five (5) years or more prior experience implementing a LEAN work environment preferred.
• Four (4) years or more managing customer KPIs required.

Responsibilities

• Build and maintain relationships with customer(s) at a regional or corporate level based on operational execution and value creation.
• Represent Ryder in customer meetings and presentations including Quarterly Business Reviews (QBR) Forecast, plan, manage and ensure assigned accounts meet defined financial targets.
• Develop and implement mitigation plans as necessary.
• Manage operations to meet or exceed internal and external KPIs.
• Lead account(s) during peak seasons, special projects, and implementations.
• Identify expansion opportunities with current customer(s).
• May participate in business development and start up activities for new customers.
• Monitor and hold operations accountable for maintaining a safety culture that meets or exceeds annual safety targets.

Skills

Problem solving

Leadership

Communication

Multi-tasking

Time management

LEAN

Strategic thinking

Education

Bachelor's degree in business/logistics or related field

Master's degree

Tools

LEAN principles

P&L management

Job description

Ryder System, Inc. seeks a Director of Customer Logistics to lead operations, safety, finance and customer relations for multiple warehouse locations.

The role drives LEAN and Continuous Improvement, expands service offerings, and may involve transportation, packaging or reverse logistics as needed. The position manages about $100M in operating revenue across accounts and guides location managers, with a focus on building relationships, achieving KPIs and developing teams.