Technical Account Manager

Jobtailor; New York (NY); On-site; USD 150,000 - 190,000; Full time

Job summary

Jobtailor seeks a seasoned advisor to guide Sitetracker's largest customers through strategic transformations, driving adoption and growth. You will own account and architectural strategy for complex customers, acting as a trusted partner to align business outcomes with technology decisions.

Ideal candidates blend enterprise architecture understanding with change management expertise, coaching executives while coordinating multi-quarter plans and cross-functional teams.

Qualifications

• Ability to provide strategic consulting and value leadership for complex enterprise customers.
• Experience managing implementation teams including solution architects, consultants, and engineers.
• Ability to explain architecture concepts, integration patterns, data flows, and platform considerations.
• Ability to facilitate solution design discussions involving integrations, data architecture, and platform scalability.
• Strong understanding of Salesforce ecosystem concepts and enterprise architecture principles.
• Experience supporting organizational change during technology implementations.
• Ability to identify adoption risks and develop proactive mitigation strategies.
• Facilitate stakeholder alignment and user readiness activities.
• Structured, repeatable approach to organizational change management.
• Ability to coach executive sponsors and business leaders on organizational change.

Responsibilities

• Provide strategic guidance to customers, driving adoption, retention, expansion, and services growth.
• Own long-term account and architectural strategy for complex customer accounts.
• Guide customers through business and technology transformations.
• Act as trusted partner and strategic advisor focused on customer outcomes.
• Develop multi-quarter Technical Account Plans for core accounts.
• Log key trade-offs and update architectural state as systems evolve.
• Lead quarterly technical syncs with customer stakeholders.
• Identify adoption risks and guide customers through change management.
• Evaluate solution trade-offs and direct solution architects and engineers.
• Connect technical decisions to measurable business outcomes.
• Influence executive-level product strategy through customer insights and recommendations.

Skills

Strategic consulting

Stakeholder alignment

Organizational change management

Trusted partner

Change management strategies

Executive coaching

Tools

Salesforce

Job description

Responsibilities

• Provide strategic guidance to Sitetracker's largest customers, driving adoption, retention, expansion, and annualized services growth
• Own long-term account and architectural strategy for complex customer accounts
• Guide customers through sophisticated business and technology transformations
• Act as a trusted partner and strategic advisor focused on customer business outcomes
• Develop foundational multi-quarter Technical Account Plans for core accounts
• Log key technical trade-offs and update architectural state changes as customer systems evolve
• Lead quarterly technical syncs with customer stakeholders
• Identify adoption risks and guide customers through change management
• Evaluate solution trade-offs and direct solution architects and engineers
• Connect technical decisions to measurable business outcomes
• Influence executive-level product strategy through customer insights and recommendations

Requirements

• Ability to provide strategic consulting and value leadership for complex enterprise customers
• Experience directly or indirectly managing implementation teams, including solution architects, consultants, and engineers
• Ability to explain architecture concepts, integration patterns, data flows, and platform considerations
• Ability to facilitate solution design discussions involving integrations, data architecture, and platform scalability
• Strong understanding of Salesforce ecosystem concepts, enterprise architecture principles, and implementation best practices
• Experience supporting organizational change during technology implementations
• Ability to identify adoption risks and develop proactive mitigation strategies
• Ability to facilitate stakeholder alignment and user readiness activities
• Structured, repeatable approach to organizational change management
• Ability to coach executive sponsors and business leaders on organizational change
• Demonstrated initiative, continuous improvement, rapid learning, and proactive risk management

Core Competencies

Demonstrates expertise in strategic consulting and value leadership for complex enterprise customers, with a strong understanding of the Salesforce ecosystem and enterprise architecture principles. Capable of guiding organizational change management and facilitating stakeholder alignment to drive measurable business outcomes.

Highest-signal resume keywords

• Strategic Consulting
• Salesforce Ecosystem
• Enterprise Architecture
• Organizational Change Management
• Stakeholder Alignment

Hard Skills

• Architecture Concepts
• Integration Patterns
• Data Flows
• Platform Scalability
• Technical Account Plans
• Solution Design
• Change Management Strategies
• Risk Management
• Implementation Best Practices
• Technical Trade-offs

Soft Skills

• Trusted Partner
• Proactive Risk Management
• Continuous Improvement
• Coaching Executive Sponsors
• Facilitating Discussions

Industry Keywords

• Customer Outcomes
• Technical Syncs
• Adoption Risks
• Business Transformations
• Implementation Teams