Director, Customer Growth & Activation (Fully Remote)

HighLevel; United States; Remote; USD 140,000 - 230,000; Full time

Job summary

HighLevel is seeking a senior growth leader to build the activation motion for existing customers, own the customer journey design, and lead the activation team.

You will drive engagement, trial-to-implementation conversion, and expansion revenue, standing up the activation team in 30 days and delivering measurable lift by 180 days.

Bring 10+ years in growth or post-sales revenue and at least 4 years of leadership experience to this remote-first organization.

Qualifications

• 10+ years in growth or post-sales revenue.
• 4+ years leading teams.

Responsibilities

• Build the activation motion for existing customers and own the journey design.
• Drive engagement, trial-to-implementation conversion and expansion revenue.
• Stand up the activation team within 30 days and identify the highest-risk customers.
• Demonstrate lift by 180 days by testing against hold-outs and killing losing plays.

Skills

Activation design

Team leadership

Growth strategy

Customer lifecycle

Job description

• Build the activation motion for existing customers, owning journey design and team leadership.
• Drive engagement, trial-to-implementation conversion, and expansion revenue.

What Success Looks Like:

• In 30 days, stand up the activation team and define the highest-risk customer list.
• By day 180, prove lift with hold-outs and kill losing plays.

What You'll Bring:

• 10+ years in growth or post-sales revenue, 4+ years leading teams.

HighLevel

HighLevel is an AI-powered business operating system for agencies, entrepreneurs and SMBs to build, automate and scale their operations. With over 2,000 team members across 10+ countries, HighLevel is a global, remote-first organization built for speed and ownership.